Case Manager - Passages to Recovery

• Conduct initial screenings and assessments to determine the severity of substance use and mental health issues.
• Gather and document detailed client histories using ASAM diagnostic criteria.
• Develop preliminary aftercare and treatment plans.
• Authorize and process insurance for services.
• Travel to various locations for assessments and intake documentation.

• Provide clients with information about available treatment options and services.
• Refer clients to appropriate internal and external treatment services, including Medication Assisted Treatment (MAT).
• Assist clients in navigating the healthcare system and securing necessary resources.

• Offer empathetic and non-judgmental support during the intake process.
• Maintain a caseload of up to 25 clients, meeting weekly and documenting interactions.
• Advocate for clients’ needs within the healthcare system and community resources.
• Assist clients in overcoming barriers to treatment and provide emotional support.

• Coordinate access to various treatment services, including therapy, medical care, and social services.
• Collaborate with healthcare providers, therapists, and other professionals for integrated care.
• Monitor client progress and adjust service plans as needed.

• Maintain accurate and confidential records of client assessments, intake forms, and service plans.
• Prepare and submit reports as required by regulatory agencies and organizational policies.
• Utilize multiple systems for data entry, including ClinicTracker and Microsoft Office.

• Identify and address potential crises related to substance use or mental health.
• Provide immediate support and intervention, coordinating with crisis services as necessary.

• Work closely with therapists, case managers, recovery support specialists, and other staff.
• Communicate effectively with clients, families, and community partners.
• Participate in staff meetings and case discussions.

• Adhere to all regulatory and compliance requirements related to substance use disorder treatment.
• Participate in ongoing training and professional development.
• Monitor and evaluate intake and case management processes for improvement.

• Bachelor’s degree in Social Work, Psychology, Counseling, Criminal Justice, or a related field. Master’s degree preferred.

• At least 1 year of experience in a similar role, ideally within substance use disorder, criminal justice, and/or mental health settings.
• Experience with ASAM, intake, assessments, case management, or client support preferred.

• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency in using electronic health record (EHR) systems and other relevant software.

• Ability to obtain Pennsylvania Certification Board (PCB) certification within 1 year of hire.
• Must be able to obtain FBI, Act 33 & 34 Clearances, Allegheny County Jail Institutional Clearances.
• Valid PA Driver’s License, Insurance, Vehicle.

• Ability to work in a standard office environment with occasional travel to client locations or other facilities.
• Ability to work in a corrections-based environment.
• Schedule: Monday – Friday, with some evenings, weekends, and holidays.

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