Case Manager - Social Work - Supportive Care Clinic at OU Health

Position Title:

Case Manager - Social Work - Supportive Care Clinic
Department:

SCC Clinic Patient Services
Job Description:

Location: Stephenson Cancer Center

Shift Available: 8a-5p

General Description: Responsible for the case management process including admission, assessment/reassessment, service planning, monitoring and discharge of consumers.  Provides support to cope with chronic or acute illnesses or conditions.

Essential Responsibilities:

• Liaison.  Advises care givers, provides patient education and counseling, and makes referrals for other services. May also provide care and case management or interventions designed to promote health, prevent disease, and address barriers to access to healthcare.
• Assessment. Collects in-depth information about a client’s situation and functioning through client interview and other relevant sources to identify individual needs.  Develops a comprehensive case management plan that will address identified needs.   Monitors, and evaluates treatment plans and progress.  Facilitates interdisciplinary approaches.  Monitors staff performance.
• Planning and Implementation.  Develops and implements action-oriented and time specific case management plans by determining and documenting specific objectives, goals, and actions designed to meet the client’s health and human service needs identified through the assessment process. 
• Coordination. Organizes, secures, integrates, modifies, and documents the resources necessary to accomplish the goals set forth in the case management plan.
• Monitoring and Evaluation.  Gathers information and documentation from all relevant sources regarding the case management plan’s activities and/or services to determine the plan’s effectiveness in reaching desired outcomes and goals.  Modifies or changes the case management plan, as needed.
• Outcomes.  Measures and analyzes the interventions to determine the outcomes of case management involvement, e.g. clinical, financial, variance, quality/quality of life, client satisfaction.
• As Needed.  Performs other duties as needed to successfully fulfill the function of the position, including but not limited to orienting and educating consumers, maintaining records of service delivery, serving as liaison between the program and other agencies, conducting quality improvement audits, and report preparation.
• Under close to general supervision, performs autonomously but may be reviewed by Senior Case Managers and performs within established program policies and guidelines.

General Responsibilities:

• Performs other duties as assigned.

Minimum Requirements:

Education:  Bachelor’s Degree in Social Work, Psychology, Sociology or other Health or Human Services related discipline.

Experience: 1 or more years of experience in home and community-based services, case management, or a related healthcare setting.

Equivalency/Substitution: Will accept 4 years equivalent experience in lieu of the Bachelor’s Degree for a total of 5 years of experience.   Will accept a Licensed Practical Nurse (LPN) with 3 years of experience in lieu of the Bachelor’s Degree for a total of 4 years of related experience.

Licensure/Certifications/Registrations Required: None required.

Knowledge, Skills & Abilities:

• Knowledge of federal and state laws particularly patient confidentiality.
• Knowledge of case management fundamentals and the technical/procedural aspects of case management.
• Must have a high level of organization skills.
• Ability to resolve issues, applying judgment, critical thinking, and problem solving skills to determine a course of action.
• Ability to exercise discretion when making decisions and seeks management’s advice to determine proper course of action while following established standards.
• Ability to handle stressful situations, different situations or circumstances, and complete projects in a timely manner.
• Ability to keep accurate and detailed records.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.