Case Manager - Spectrum Health and Human Services
West Seneca, NY
About the Job
Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.
Full-time: 326 Orchard Park Road, West Seneca, NY
SUMMARY OF POSITION FUNCTION:
Under professional supervision of the Case Manager helps link individuals served by Clinic Services to identified needed services in the community and prescribed individual treatment plans. Provides services of linkage, advocate, monitor, and evaluate. He/she ensures the client is receiving all the needed services.
MAJOR DUTIES AND RESPONSIBILITIES:
+ Knowledge and demonstration of agency core values in day-to-day activities
+ Coordinates discharge planning with inpatient facilities
+ Advocates on behalf of the client to ensure needed services are obtained
+ Provides Service Referral, Linkage, and Related Activities
+ Provides monitoring and follow on referrals and other service providers
+ Links client with needed existing resources and assures appropriate utilization of a host of life area and support services in the community
+ Facilitates the development and maintenance of a supportive social network for the client
+ Provides an on-going supportive relationship to the client, which reinforces and builds the client’s life management skills by moving from active intervention to a less active role as client’s own ability to negotiate within the community improves
+ Follow-up, in face-to-face contact, to ensure client and significant other’s satisfaction and to determine need for any additional services
+ Participates with Clinic Services in order to evaluate and assess the status of treatment in progress and discusses any possible need for the modification in client’s service plan
+ Maintains a roster of local resources, provides this information to other staff, and develops effective working relationships with these resources
+ Acts as contact/focal point to whom client and service providers may turn to resolve issues related to provision of services
+ Maintains required services and statistical records for assigned clients
+ Utilizes Motivational Interviewing techniques to increase likelihood of engagement
+ Performs other duties as assigned
+ Participates in Case Management meetings, training, and other Case Management-specific activities with Spectrum Human Services’ Case Management staff
+ Frequent or occasional driving of personal vehicle for purpose of transporting clients in the community and/or site visits (client or work related)
SKILLS/COMPETENCIES:
+ One – three years’ experience in Mental Health or Human Services setting or Degree or Certification in Human Services Program
+ Must be proficient in the use of computers and computer software. Familiar with all Microsoft products
+ Training in Motivational Interviewing and Person-Centered Planning
EDUCATION REQUIREMENTS:
+ Bachelor’s Degree in Human Services Program with one (1) year supervised field practicum in a Mental Health or Human Services setting or one (1) year paid experience in a Mental Health or Human Services setting
+ Associates Degree in Human Services, or 60 credit hours in Human Services Program PLUS two (2) years of experience working in a Mental Health or Human Services setting
+ Certification as a Mental health Technician PLUS two (2) years of post-certification experience in a Mental Health or Human Services setting
+ High School Diploma PLUS five (5) years of experience in a Mental Health or Human Services setting
EXPERIENCE:
+ One to three years in Mental Health or Human Services setting dependent on certification/education
+ Must possess a valid Driver’s License with a satisfactory driving record, and possess a personal vehicle for job requirement
COMPENSATION: $17.46/hr - $22.26/hr
Source : Spectrum Health and Human Services
