Case Manager's Coordinator (Rapid Rehousing) - UMOM New Day Centers

Position Description

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Job Title: Housing Coordinator Supervisor: Housing Manager Classification: Exempt Salary Range: $54,000 - $56,000 annually

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to restore hope, rebuild lives, and end homelessness. With an annual operating budget of $22 million dollars, UMOM provides shelter, supportive services, and housing programs to families and single women experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including families receiving support at the Family Housing Hub.

Position Description:

Manage UMOM Rapid Rehousing programs with a specific focus on families, providing support and supervision to all direct reports as well as assist with monitoring of grant compliance and management.

Essential Duties and Responsibilities:

• Manage Rapid Rehousing and housing case managers' programs according to established policy and procedures.
• Ensure program goals are met, according to grant requirements.
• Oversee process for determining eligibility of all prospective UMOM RRH clients.
• Oversee process for developing housing plans for all UMOM shelter clients.
• Collaborate with all UMOM and community housing and shelter programs to determine the most appropriate housing interventions.
• Review client files and ensure data entry and accuracy and provide guidance and direction to Rapid Rehousing Housing Case Managers.
• Conduct ongoing staff meetings and supervision for Housing Case Managers.
• Provide back-up support for Housing Case Managers as needed.
• Attend weekly client staffing for housing support.
• Oversee Rapid Rehousing services for mobile domestic violence housing programs if needed.
• Manage partner relationships with property management companies.
• Maintain client confidentiality.
• Provide individual, weekly supervision to case managers.
• Provide reports and documentation for all Rapid Rehousing programs as required.
• Assure all client files and case notes are accurate and up to date.
• Follow up on intake completion.
• Maintain list of housing providers and oversee landlord recruitment for UMOM RRH programs.
• Provide support to clients and staff regarding landlord/ tenant issues.
• Assist in serving as liaison to housing providers/ landlords when appropriate.
• Assist in serving as liaison to HOM Inc. for all Rapid Rehousing programs.
• Develop and maintain client files for specialized grants.
• Participate in grant audits.
• Comply with established agency policies and procedures.
• Reviews client outcomes with each case manager to identify strengths, opportunities, and connect them with the appropriate professional development opportunities to further support their efforts to deliver excellence service.

Qualifications:

• Bachelor's degree required, ideally in a related field.
• Minimum three years of professional experience, with at least two years of experience in relevant roles (e.g. social services, homeless services, non-profits, real estate, housing advocacy, and/or community-based positions)
• Minimum of two years' experience working directly with landlords, property managers, real estate investors, and/or affordable housing developers
• Previous experience in case management and working with low-income/at-risk/homeless individuals, strongly preferred.

• Experience with Rapid Rehousing programs preferred.
• Case Management experience preferred.
• Bilingual English/ Spanish preferred.
• Knowledge of community resources and understanding of community health and social service system.

• Knowledge of programming related to homeless services and trauma-informed services is preferred
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven and outcomes-focused organization

• Demonstrated successful performance outcomes.
• Valid AZ Driver's license with no more than 2 moving violations in a one-year period required.
• 100/300 level auto coverage insurance required.
• Level One Fingerprint Clearance Card or the ability to obtain one
• Knowledge of current Windows OS, MS Word, Excel

Computer skills

• Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Valid AZ driver's license and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage (mileage reimbursement available)

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, fax, calculator, copier, telephone, and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM.
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions.
• Ability to think on a broad, systems-level relative to the scope of the position.
• Ability to work independently and self-manage to achieve goals while being a strong team player.
• Ability to organize, meet deadlines, and delegate appropriately.
• Ability to cope with and embrace change, risk, and uncertainty.
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization.

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with occasional nights and weekends, depending on the needs of the position and the organization.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.