Case Worker-Behavioral Health - ACCESS

Job Title: Case Worker – Behavioral Health

Job Status: Full-time

Functional areas/departments where this position may be located:

• Community Health & Research Center

Job Summary: Under general supervision, the Case Worker – Behavioral Health uses extensive knowledge and skills obtained through education and experience to provide a wide array of social work functions such as assessment interviews, client counseling, case evaluation and/or other social services to individuals, groups, or families in a behavioral health setting. The employee may provide referrals to appropriate community services, including financial assistance or healthcare. Individual provides accurate and understandable interpretations of program policies and regulations to clients and maintains proper records according to organization, state, and federal guidelines.

Essential Duties and Responsibilities:

• Identify “in-need” individuals and conduct intake process and crisis intervention with person(s) requesting services, including completion of all forms pertaining to the services being requested. Assessments may be conducted on ACCESS property, in clients’ homes, schools, hospitals, recreational programs and/or community agencies
• Connect clients to services, support and resources
• Research and locate available help outlets based on identified needs of the client., may include both in-house and external referrals
• Explain processes, rules and regulations surrounding the eligibility and maintenance of services being provided with the client prior to submitting application(s)
• Engage client(s) in participating in the development of their individualized goals
• Advocate on behalf of client when providing necessary contacts with other agencies/companies
• Follow up on the various services to which the client was referred to ensure participation and program compliance
• Follow the funding source’s requirements and CARF standards applicable to the services provided
• Document all services in compliance with the agency’s quality assurance plan
• Report on program progress at required intervals per funding guidelines
• Participate in peer reviews and trainings, including making presentations, as needed
• Maintain agency confidentiality and clients’ privacy
• Maintain currency on new developments in field of specialization
• May attend and facilitate client’s initial interview with Department of Health and Human Services, Unemployment, or other agencies at the time of benefit application, during follow-up meetings and/or during annual reviews, as needed, based on assigned functional area
• May develop and implement educational programs targeted toward services being requested
• May participate in services as part of an interdisciplinary team
• May translate and interpret information for non-English speaking clients as needed
• May be required to transport clients on an as needed basis
• May conduct individual or group sessions focused on providing targeted information using specific curriculum
• May communicate and interact with external program funders and attend grant related meetings
• May participate in grant proposal writing and submissions
• May conduct early detection assessments by conducting family or individual assessments of clients and creating service plans as applicable
• May participate in analysis of the program and identification of participant characteristics
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

Knowledge of:

• Intermediate to advanced concepts, practices, and procedures of crisis intervention techniques
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office, Michigan Single Sign On, and Community Health Automated Processing System (CHAMPS) based on assigned functional area

Ability to:

• Actively listen to clients
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
• Objectively gather information, identify linkages and trends, and apply findings to assignments
• Organize and prioritize multiple tasks and meet deadlines
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Communicate effectively, both orally and in writing
• Speak and write in English
• Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency and client information

Educational/Previous Experience Requirements:

• Minimum Degree Required:
  • Bachelor’s degree
• Required Disciplines:
  • Social Work, Psychology, Sociology, or closely related field

~and~

• A minimum of two to three years of experience (based on assigned functional area) in a closely related position or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:
  • Valid Driver’s License
  • QMHP Adults - 5 hours within 90 days after the first day of employment, or
  • QMHP Children – 24 hours within 90 days after the first day of employment

Working Conditions:

Hours: Normal business hours, some additional hours may be required. May be required to be on-call 24/7 based on assigned functional area

Travel Required: Local and in-state travel may be required based on assigned functional area

Working Environment: Climate controlled office