Casework Assistant, Home Study & Post Release Services - Church World Service

Overview:

About CWS:

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose:

As part of the CWS National Children Services team, the Casework Assistants supports casework activities to promote the safety and wellbeing of unaccompanied children released from ORR care and residing with their families in the local community. Casework Assistants are responsible to assist caseworkers with referral coordination and data entry.

Responsibilities:

• Assists with data entry, preparing case files and resources for caseworkers, and obtaining missing case file documentation
• Conducts telephonic check-ins with families between home visits to ensure they have access to needed resources and that the child is adjusting well to the placement
• Accompanies caseworkers to home visits, as needed
• Provides support to caseworkers in primary functions of Post Release Services including: working closely with family members to enroll children in school, accessing mental health and medical services, securing legal representation, etc.
• Identifies resources in the local community and in communities where clients reside
• Provides assistance to regions/casework teams outside of assigned location to provide additional support and coverage, as needed
• Contributes to the local and national resource directory and ensures it is organized and resources are current
• Assists in scheduling home visits and interpretation services, as needed
• Supports the local and national team in data tracking and reporting as assigned
• Other duties as assigned

Qualifications:

Experience

• 2 years of experience providing program or case management support in a social service setting
• Previous work experience with unaccompanied children, immigrant youth, or refugees strongly preferred
• Prior experience in social and human services programs and practices including: trauma informed care, targeted case management, child well-being, resource referral and linkage preferred

Skills

• Demonstrated skills in customer service, communication and ability to engage children and families by phone and online platforms
• Demonstrated ability to establish and maintain effective working relationships with a variety of individuals
• Schedule and manage workloads to meet deadlines
• Manage time effectively and prioritize tasks
• Ability to use Microsoft applications and client databases
• Superior written and verbal communication skills
• Ability to work in a multi-cultural environment required
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required

Education & Certifications

• Associate’s degree in behavior sciences required

Special Requirements:

• Spanish fluency (verbal and written) required
• Valid Driver’s license
• Personal vehicle and insurance
• Must be willing to travel locally, as assigned
• If remote, must have access to reliable internet and proximity to airport for travel as assigned
• Program requires FBI background check, child abuse/neglect check, Motor Vehicle Records check and PSA check
• Standard work hours with occasional evening/weekend availability as assigned

Benefits :CWS offers a competitive benefits package that includes:    - 403 (b) Retirement Plan                                               - Medical, Dental and Vision Insurance                                                  - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)  - 14 Official Holidays  - 12 Sick Days Off (Accrued monthly)                                      - Life Insurance and AD&D                                             - Long Term and Short-Term Disability                                                  - Employee Assistance Program (EAP)                                                 - Health Savings Account                                               - Flexible Spending Accounts