Cash Application Manager (On Site in Phoenix, AZ) - American Vision Partners

At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 120 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.

At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

This position provides oversight to the cash applications and credit balance resolution team within RCM. Responsible for ensuring that all cash received is posted accurately and timely within practice management system. Ensuring credit balances are identified timely and refunded timely and accurately. 

• Provides leadership, oversight, guidance and overall management of the payment posting and credit resolution teams. 
• Responsible for the development and implementation of cash management systems and improving operational goals of department including oversight of staffing, training, development of staff, ensuring accurate and timely completion of cash posting, contractual adjustments, credit resolution and cash variance reconciliation of both hospital and professional revenue departments. 
• Implement technology solutions driving more electronic cash functionality. 
• Monitor and manage credit resolution to ensure established targets are met and maintained. 
• Leads supervisors who oversee personnel in all roles and day to day functions of the Cash Application department. 
• Ensure deposits and correspondence are posted in a timely manner. 
• Oversees the balancing of all cash from clinic and ASC departments, lockbox, EFT and legacy systems. 
• Monitor designated teams daily cash reconciliation and report of payments posted to ensure that all batches posted daily correspond to the amount of electronic and live checks deposited, assures that variances are correctly in a timely manner. 
• Monitor clearing and unidentified accounts to ensure money is identified and posted timely. 
• Research all payments received that are not identified, payments not posted and patient and insurance complaints. 
• Resolve problems with follow-up, transfers to proper account or refunding. 
• Maintain and learn working knowledge of current remit formats. Maximize the number of electronic 835 payers and ensure set up appropriately for electronic posting. 
• Collaborate with internal customers and attend departmental meetings to enhance communications, relation skills and improvement activities. 
• Monitor and manage key performance indicators and data for department and provide reporting and action plans for improvement. 
• Maintains positive leadership and gives frequent performance feedback and encourages two-way participation and ideas. 

High School diploma or equivalent

Prior Experience:

● 5 years of medical billing or revenue cycle experience required, specifically cash posting 

● Ophthalmology background desired

● 4 years of leadership role preferred - minimum of 2 years required

Skills and Proficiencies:

● Supervisor and leadership experience within RCM

● Strong background and experience in Revenue Cycle Management

● Active knowledge of CMS guidelines, contracted insurance guidelines and coding policies

● Demonstrated computer literacy

● Well-organized with attention to detail

● Ability to read and understand oral and written instructions

● Excellent math skills & ability to establish and maintain effective working relationship with team members, clinic staff, payers and patients

Your health, happiness and your future matters! At AVP, we offer everything medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more!