Cash Application Supervisor - Superior Ambulance Service

Overview Under administrative review, is responsible for overseeing all aspects of the Cash Application section of the Accounts Receivable department

The Cash Application Supervisor may perform clerical duties of his or her staff as needed, as well as participate in other projects or special assignments in other sections of the Accounts Receivable department when appropriate

Responsibilities Supports the guiding principles & vision by exhibiting the following behavior with staff, customers, patients, guests, and communities: • Excellence & Competence • Communication • Accountability • Responsiveness • Ownership Team Management: Supervise and lead the team of cash posting clerks or specialists, providing guidance, training, and support as needed

+ Conduct performance evaluations for team members, providing feedback and coaching to support their professional development and ensure high levels of performance + Deliver performance improvement plans to clerical support where appropriate Cash Posting Oversight: Oversee the accurate and timely posting of cash receipts, payments, and adjustments to customer accounts in accordance with established procedures and guidelines

+ Maintain accurate and up-to-date records of cash posting activities, transactions, and elated documentation for auditing and reporting purposes

Collaboration: Collaborate with other departments, such as accounting, finance, and customer service, to ensure seamless communication and coordination regarding financial transactions and customer accounts

+ Address any issues or discrepancies related to cash posting promptly and effectively, working closely with team members and other stakeholders to resolve challenges

Process Improvement: Develop and implement efficient processes and procedures to optimize the cash posting workflow, streamline operations, and minimize errors

+ Identify training needs within the team and provide ongoing training and development opportunities to enhance the skills and knowledge of team members

+ Assist in revision of training materials as structure and policy change Quality Assurance: Ensure the accuracy and integrity of financial data by performing regular audits and quality checks on cash posting activities

Reconciliation: Reconcile cash posting activities with bank statements and other financial records to identify discrepancies and resolve any issues in a timely manner

+ Ensure that all cash posting activities are completed within designated time frames to prevent any delays or disruptions in financial operations

Reporting: Generate regular reports on cash posting activities, including key performance indicators (KPIs) such as cash application accuracy, timeliness, and productivity

+ Regular use of Power BI, and custom scripts to import data into legacy systems + Occasionally support cash posting at the clerical level during periods of backlog or labor shortages Qualifications Minimum Qualifications: • Minimum High School Diploma or equivalent

• Healthcare experience preferred

• Excellent verbal communications skills

• Ability to multi-task and handle fair amount of stress when busy

• Experience, education and/or equivalent training

• Maintain a positive and professional attitude

• Computer literate

• Typing of at least 45 WPM

• Ability to respond to common inquiries and forward appropriate complaints from employees, customers, agencies, facilities, and hospitals

• Ability to effectively present information to Management

Preferred Qualifications: • Experience with ERA and EFT forms for healthcare payers

• Knowledge of or previous experience running custom scripts to increase automations and efficiencies with legacy systems

• Previous experience hiring, disciplining, and training clerical employees.