Cash Management Service Specialist I - Needham Bank

Job Summary: Under the direction of the Cash Management Team Leader, performs all required functions in accordance with regulatory compliance guidelines with Cash Management.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs daily designated functions of Business Online Banking and such as:
• Password Resets
• Business Bill Pay enrollments
• Business online banking self-registration process
• RSA Token assignments and activations
• Various Business mobile banking/mobile deposit topics
• Assist with updating of procedures, policies, FDICIA guidelines and risk assessments
• Process all daily work as deemed necessary for Cash Management requests
• Assist with Monthly Reporting of all Cash Management areas, including RDC, Wire, ACH and Online Banking systems.
• Assist related departments and customer support as deemed necessary in all areas of cash management and third party processes such as:
• Assist customers with troubleshooting, questions and product functionality for Business Online, Wires, ACH, Positive Pay and RDC.
• Assist Cash Management on special projects including the implementation of any products and services as well as establishing and maintaining procedures.
• Compile information necessary for research and tracking of cash management customers’ requests and issues.
• Perform additional duties as requested, needed or assigned.
• Assist with auditing with Cash Management products on an annual basis.
• Ensure compliance with internal control, policies and procedures in day to day conduct and supervision of cash management activities.
• Gain a strong knowledge in products, policies and procedures.

JOB REQUIREMENTS

• Be an active team player.
• Highly motivated and experienced managing multiple tasks.
• Demonstrate and promote high ethical standards and behavior.
• Strong customer service and problem-solving skills.
• Maintain a professional manner at all times.
• Adapts and helps others manage change.
• Perform additional duties as requested or assigned.
• Fluent in written and verbal English communication skills.
• Strong computer and technical skills.
• Must be willing to travel to customer locations.
• Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed.
• Ability to adhere to Needham Bank’s Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).

EDUCATION & EXPERIENCE

• Banking experience highly preferred
• High school diploma or equivalent required
• Knowledge of banking and NACHA Operating Rules preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.