Cash Vault Lead Teller - Empyreal Logistics

Cash Vault Lead Teller  

Position Summary: 

Process cash deposits and provide change fulfillment services while ensuring accuracy and excellent customer service for all our customers. Places value not only on what work gets done, but also how it gets done.  This position is not located at a branch office; rather, the Cash Vault Lead Teller works at a cash processing center where you can focus on getting the job done

 

Reports To: 

The Cash Vault Lead Teller will report to the Vault Supervisor. 

 

Responsibilities: 

• Acts as a role model and reliable, consistent resource for other Cash Vault Tellers. 
• Can be counted on to exhibit professional, polite demeanor in interactions, courtesy, and uniform standards. 
• Safely operates cash processing equipment and keeps equipment in good working order. 
• Notifies the manager of delays, issues, unusual circumstances, and other important information in a timely manner. 
• Prepares currency/coin orders. Processes marijuana related business currency and coin orders. 
• Ensures accurate count and tracking of all vault assets. 
• Oversight of Cash Vault Tellers. 
• Communicates any issues, concerns, or problems to their direct report immediately. 
• Ensure team members follow operating procedures. 
• Responsible for operations of the vault room when Supervisor is absent. 
• Enforce team members comply with safety regulations. 
• Checks over deposit tickets, audits, and clears for end of day. 
• Train new employees and re-train existing employees, as needed. 
• Maintain vault consumable supply levels. 
• Complete all documentation in an accurate and timely manner. 
• Fill in for team members and assist as needed to meet operating requirements. 
• Notifies appropriate managers of any operating issues and discrepancies. 
• Recommends scheduling options to Supervisor. 
• Communicate personnel issues to management. 
• Understands different requirements of opening shift vs closing shift. 
• Discrepancies/Offages - one (1) per quarter 
• Provides overrides up to $30,000 (dual verification by two people only). 
• Ensures the safety of all negotiables and confidential records. 
• Maintains a clean and orderly teller processing area. 
• Communicates positively in a team-oriented work environment both in person and by phone. 
• Performs other duties as assigned. 
• Follows Standard Operating Procedures. Adheres to dual verification requirements and complies with regulatory requirements.
• Adheres to the Empyreal Credit Card Policy.
• Adheres to Empyreal's travel policies.

Qualifications: 

• High school diploma or equivalent is required. 
• One or more years of teller, cash vault teller, cage cashier or equivalent cash handling experience is preferred. 
• Excellent math skills and accuracy are required. 
• Must be able to use a computer and other cash processing equipment. 
• Trustworthiness and the ability to act with integrity are of utmost importance. 

Physical Requirements:

• Lifting 30 pounds and sometimes up to 50 pounds, as needed
• Sitting or standing for prolonged periods of time
• Moving about to accomplish tasks or moving from one workstation to another
• Pushing or pulling
• Reaching overhead, and at or below shoulder level
• Use of keyboard and mouse
• Repeating motions, which includes the wrist, hands, and or fingers
• Stoop, crouch, or kneel
• Near visual acuity
• Use of stairs
• Communicating with others to exchange information

Empyreal Logistics Culture:

• Acts in a manner that portrays Empyreal's vision, values, and WOW culture.
• Establishes respect for everyone, fosters an environment that builds and sustains productive relationships.
• Addresses conflict respectively and constructively.
• Works in partnership within and across workgroups. 
• Represents Empyreal as a transportation and customer service professional. 
• Places value not only on what work gets done, but also how it gets done.