Cashier - Customer Service at Zaxby's
Durham, NC
About the Job
As the team at Zaxby's expands, we're saving a seat for you!
To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxby's is an indescribably great place to work!
Cashiers are the first point of contact for our guests and are directly responsible for delivering a great experience. You will take and enter orders, handle payments, keep the dining room and other guest areas clean, and provide excellent service to our guests by following standard operating procedures with a sense of urgency.
Why work at Zax?
Benefits
Duties and Responsibilities
The individual in this position is expected to engage in the following work-related activities which may occur inside or outside the restaurant:
Job Qualifications
The following requirements must be met in order to qualify for this position.
Capability Requirements
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
To our guests, Zaxby's is more than just a place to eat - it's a place to have fun, spend time with friends, and enjoy great food.
To our team members, Zaxby's is an indescribably great place to work!
Cashiers are the first point of contact for our guests and are directly responsible for delivering a great experience. You will take and enter orders, handle payments, keep the dining room and other guest areas clean, and provide excellent service to our guests by following standard operating procedures with a sense of urgency.
Why work at Zax?
- FREE Meals On Shift & 50% Off Meals Off Shift
- Flexible Schedule
- Early Access to Pay
- Paid Training
- Opportunities to Advance
Benefits
- Recognition Program
- Employee Referral Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- Employer Paid Life Insurance
- 401(k) With Employer Match (additional eligibility requirements)
Duties and Responsibilities
The individual in this position is expected to engage in the following work-related activities which may occur inside or outside the restaurant:
- Complete all training requirements including:
- Zaxby's Front of House Development Plan
- Hands-on stations training
- Any additional training required by Zax LLC
- Provide friendly, enthusiastic service for all guests
- Promptly greet guests as they enter and thank them as they leave
- Maintain awareness of current promotions
- Explain menu items, answer questions, and suggest additional items
- Enthusiastically represent the Zaxby's brand
- Accurately complete orders and guest transactions
- Enter guest orders accurately into the point of sale system
- Accept payments, operate cash registers, and maintain receipts
- Handle cash payments, count and verify tills, and record totals appropriately
- Maintain a clean, safe, welcoming environment
- Clean and maintain guest areas including dining room, counters, bathrooms, and building exterior
- Maintain equipment and inform management of maintenance needs
- Stock paper goods, condiments, serveware, and beverages
- Keep work areas clean and organized
- Prepare menu items according to company standards and in a safe and sanitary manner
- Prepare beverages, sauces, produce, and other items
- Ensure food and beverages are handled according to safety regulations and guidelines
- Accurately complete, package, and present guest orders
- Assist with kitchen and back of house tasks as assigned
- Other responsibilities
- Complete all tasks with a sense of urgency, in a timely manner
- Work safely and follow all safety guidelines and procedures
- Other duties as assigned
Job Qualifications
The following requirements must be met in order to qualify for this position.
- Must be 16 years of age or older
- Ability to work 32 to 40 hours per week
Capability Requirements
The following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.
- Sit, stand, and walk continuously
- Occasionally stoop, bend, crouch, or climb, including the use of ladders
- Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead
- Continuous use of hands and wrists for grasping and fine manipulation
- Communicate proficiently through speech, reading, and writing
- Maintain effective audio-visual perception and judgement to observe and respond to the environment
- Work in an indoor or outdoor environment that features hot and cold temperature variations and exposure to food and outdoor allergens
- Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment
