Cashier - Sendik's Food Market

Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment.  We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period.  We do this by selling products of the highest quality for a great value, all while providing exceptional customer service.  We currently have 18 store locations – Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth.  At Sendik's Food Markets, we pride ourselves on not only our ultimate customer satisfaction and high-quality products, but the 2,000+ associates dedicated to building the Sendik’s Brand.

Role Title

Customer Service Cashier

Manager

Customer Service Manager

Job Summary

The Customer Service Cashier will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility as a Cashier will be to build rapport with customers, while efficiently and accurately checking out their grocery order. In addition, the Cashier will assist with gathering carts and baskets, as well as maintaining a neat and organized space.  

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Duties/Responsibilities

• Serve customers while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Engaging with customers in order to create a warm and welcoming environment 
• Provide consistent, timely and friendly customer service when answering questions and making suggestions 
• Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
• Accurately and efficiently checking-out customer orders; including accurate cash-handling
• Ability to achieve and maintain a product scanning speed of 22 items per minute
• Assist with bagging groceries as needed
• Assist customers with carry-out and car-side deliveries as needed
• Assist with gathering carts and baskets as needed
• Assist with the training and mentoring of new associates in Customer Service
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Customer Service duties as needed 

Qualifications

• Eagerness to interact with customers
• Strong sense of team – ability to anticipate the needs of the team
• Ability to work at a fast paced and efficient manner
• Ability to take initiative and make decisions independently regarding department needs and priorities, under general supervision
• Excellent time management, prioritization and organization skills 
• Ability to stand, walk, lift, bend, push/pull for extended periods of time 
• Ability to lift up to 50 pounds