Cashier Host - Jena Choctaw Pines Casino

Cashier/Host

SUPERVISOR: F&B Manager, F&B Supervisor                                                                   EXEMPT (Y/N): No

CLASSIFICATION: Key Employee

SUMMARY:

Responsible for fast, friendly and accurate cash handling and seating of guests entering the restaurant.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Meets and greets all arriving guests as they enter the restaurant.
• Escorts guests to assigned tables.
• Maintains a highly visible appearance at the cashier/host station, periodically circulating through the dining room floor.
• Operates POS System and properly receives payment and/or comps for all items from the restaurant.
• Counts all revenues, using calculator and balancing cash register reports, alerting management to discrepancies immediately.
• Answers guest(s) questions and supplies information on available services.
• Maintains and cleans an attractive restaurant.
• Responds to guest(s) concerns and complaints, contacting the MOD/Supervisor when necessary.
• Must be able to perform basic arithmetic.
• Must be able to operate both computerized and non-computerized cash register.
• Anticipates and executes superior guest service at all times.
• Money handling abilities.
• Prepares for rush periods.
• Requires being mobile 100% of time.
• Ability to multi-task calmly and efficiently.
• Ability to multi-task high volume activity, payment transactions, cash, credit cards and comp services.
• Ability to operate pager system efficiently.
• Adheres to all regulatory, departmental and casino policy and procedures.
• Promotes positive customer relations, greets guest(s) and creates friendly atmosphere.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Contributes to a team effort and accomplishes related results.

MINIMUM QUALIFICATION REQUIREMENTS

• High school diploma/GED required.
• Minimum of one (1) year cash handling experience.
• Minimum of 6 months customer service experience in a high volume operation required (Casino experience preferred).
• Ability to carry out instructions furnished in verbal and written format.
• Must be able to demonstrate ability to read and comprehend written instructions.
• Must be able to successfully pass a drug screen and Tribal Gaming Commission licensing.
• Tribal preference.

TRIBAL PREFERENCE POLICY:

Members of the Jena Band of Choctaw Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting and separation from employment.  For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

• Enrolled members of the Jena Band of Choctaw tribe who satisfy the minimum job qualifications;
• Spouses of enrolled members of the Jena Band of Choctaw who satisfy the minimum job qualifications;
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications;
• Military Veterans;
• All others who satisfy the minimum job qualifications.