CASHIER - RESTAURANT - Hard Rock Cafe

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

The Cashier is responsible for the accurate handling of restaurant financial transactions.  This position ensures prompt and courteous service to all restaurant guests, as well as ensuring that all monies received are counted, documented, and properly prepared for deposit.

• Cashing out servers, bartenders, and retail sales associates
• Reconciling of daily credit card transactions
• Making of daily deposits and bank manifest
• Creation and maintenance of the armored car log
• Processing “party” deposits
• Management of petty cash and petty cash log while ensuring that petty cash requests are approved prior to disbursement of funds
• Voucher reconciliation
• Building daily cash bags
• Assisting with chargebacks
• Change runs
• Balancing the safe ( 3x per day)
• Cashing out Box Office, Live, and Banquet employees (if applicable)
• Doing “paid ins” and “paid outs” for employees
• Notifying management of over/shorts
• Manual hotel charges (if applicable)
• Direct bill payments
• The Cash Out office may also be responsible for acting as the “Cafe Receptionist”. This added duty will be determined by the GM/DO.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Previous cash handling experience in a high volume establishment
• Ability to problem solve
• Ability to multi-task and remain calm and focused in a fast paced environment
• Practice safety and sanitation standards
• Recycle products when possible
• Ability to bend, reach and lift up to 25 lb cash bags
• Positive attitude toward staff

SKILLS

• Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.
• Can illustrate consultative skills and ability to work cross-functionally.
• Exhibits excellent verbal and written communication skills.
• Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
• Possesses the potential and aspiration to serve as a Hard Rock General Manager.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 
• Ability to travel via auto or airplane for long periods of time. 

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer 

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).