Cashier - Ace Hardware

Cashier 

Reports to Head Cashier, Floor Manager, Assistant Manager, Store Manager 

Shift: Varies 

FLSA: Non-Exempt 

Salary Range: $16- $20.00 Hourly 

Position Summary 

Upholds the Core Values as determined by the management team. Primary responsibility for all positions with Mendo Mill & Lumber is to Amaze Every Customer Every Time. Retail cashiers are responsible for providing customers with fast and friendly service at the cash register area. Other responsibilities may include managing shelves and inventory, and maintaining the overall appearance and cleanliness in the store.  

Essential Duties and Responsibilities 

• Provide prompt and courteous customer service, greet customers as they enter the store. 
• Precisely and accurately handle money, checks, and other types of payment received for product sold including processing refunds and/or issuing in store merchandise credit to customers for returned merchandise. 
• Perform credit card transactions, coupon redemption, and personal check acceptance in accordance with company standards, policies and practices.  
• Verify the accuracy of the cash drawer at the beginning and end of each shift utilizing current in store procedures, and immediately notify your manager on duty of any inaccuracies. 
• Be knowledgeable and actively participate in all sales promotions and other campaigns.  
• Practice suggestive selling and build customer relations.  
• Be aware of store sales goals and performance against those goals. 
• Adhere to all city, county, state, and federal laws affecting store operations. 
• Maintain a neat personal appearance and wear company uniform and nametag at all times. 
• Address customer complaints in a positive manner. Engage leadership when possible to resolve any complaint. Document complaints for follow up by Store Manager when necessary. 
• Ensure that your work area is free of litter and spills and that all equipment is sanitized and free of dirt, as well as ensuring that all equipment is in working condition.  
• Face front and dust merchandise near register area. 
• Follow company policies and procedures for all transactions.    
• Engages the customer to ensure that they are receiving all the benefits of being an ACE Rewards member and actively seeking participation from them.   
• Review and adhere to store safety/emergency procedures – critical telephone numbers and incident reporting forms and protocol. 
• Perform regular cleaning of counter surfaces, store equipment, floors, restrooms and other duties as assigned. 
• Participate in all store sales building, customer service, and team-building activities. 
• Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.) 
• Live and exemplify Mendo Mill & Lumber’s Core Values. 

Required Knowledge Skills and Abilities 

• Cashier experience in a similar position or proficiency in a similar task 
• Exceptional customer service skills & the ability to help maintain a customer focused culture 
• Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment as needed 
• Basic math skills required. 
• Ability to work as part of a team and interact with customers, persons in differing company roles, vendors, guests and ACE corporate representatives. 
• A continuous pattern of regular and prompt attendance is required.  
• Must be able to work a flexible schedule of nights, days, weekends, and holidays 
• Bilingual (Spanish) verbal and written communication skills highly desired. 

Physical Requirements 

The minimum physical requirements for this position include: 

• Ability to stand for an extended period of time, walk, reach, and bend to perform job duties 
• Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth 

Job responsibilities may change based on the needs of the business. 

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate. 

Celebrating 80 incredible years of growth and community, Mendo Mill & Lumber Company proudly commemorates its journey that began in the Ukiah Valley in 1944 as a humble lumber yard. Over these eight decades, we’ve had the privilege of not just witnessing but actively participating in shaping the landscape of Mendocino and Lake Counties. From our early days as a local lumber supplier to our evolution into a go-to home improvement haven, our commitment to serving and uplifting the communities we’re part of has remained unwavering.
At the core of Mendo Mill’s ethos is an unyielding dedication to our customers’ needs. We’re not just a store; we’re your partners in construction, renovation, and building dreams. Our journey has been guided by the principle that being helpful isn’t just a slogan – it’s the heartbeat of our company. We take pride in providing not just quality products but also expert advice, ensuring every project, big or small, is met with success. Moreover, our belief in community-driven initiatives has seen us collaborate and give back, reinforcing our role as not just a business but a vital thread in the fabric of the neighborhoods we serve.
Mendo Mill: Helpful, Convenient and Always Competitive.

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