Casino Marketing Operations Manager - Gecko Hospitality

Job Title: Casino Marketing Operations Manager

Department: Marketing

Reports To: Executive Director of Marketing/CMO

Employment Type: Full-Time

Job Purpose:

Under the direction of the Executive Director of Marketing/CMO, the Marketing Operations Manager will be responsible for the following:

• Day-to-day oversight and support for all Marketing operational departments
• Assisting with strategic planning, leadership, and accountability
• Analyzing and providing strategic and tactical recommendations for all Marketing initiatives
• Ensuring operational goals are met
• Supervising various positions including Promotional & Events Supervisor, Guest Services Supervisor and more
• Administrative tasks, vendor relations, resolving guest complaints, training new team members, budget planning and mentorship

Job Requirements:

• Bachelor’s degree in marketing, Advertising, Casino management or a related field
• Minimum of 5 years of experience in developing, executing, and analyzing gaming promotions
• 5 years of supervisory or management experience in Marketing, Guest Services or Player Development
• Proficient in Microsoft Office, Casino Management System(s), or any applicable related operating systems
• Exceptional Guest Services skills, and ability to effectively utilize conflict-resolution techniques
• Organizational skills and the ability to work with all departments
• Maintain strict confidentiality including, but not limited to, employee data, player activity, financial data, marketing plans & policies

Preferred Skills and Experience:

• Experience interacting with advertising agencies/graphic designers
• Familiarity with the production process of marketing materials
• Proven success in areas of advertising, digital marketing, direct mail, social media, budgeting, financial planning, profitability, productivity and concept of development

Conditions of Employment:

• Must possess sensitivity to the Native American culture
• Must be a minimum of 18 years of age
• Must be able to obtain and maintain a Gaming License
• Must comply with all Casino Policies
• Must successfully complete an Introductory Period
• Must be able to communicate and interact with Guests, fellow Team Members, and Management in a professional and courteous manner
• Must follow all Safety Rules and Regulations
• Must adhere to Dress Code and Appearance Policies
• Practice good personal hygiene
• Must be willing to work all shifts, weekends, and holidays as deemed necessary by the Department Manager