Casualty Claims Consultant - Commercial Lines - Aon Corporation

Aon is looking for a Casualty Claims Consultant

We currently have a great career opportunity for a Casualty Claims Risk Consultant. It is the responsibility of the Casualty Claims Risk Consultant to deliver tactical, client specific, casualty claims services on assigned accounts in support of Aon’s core brokerage services.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

The general role of our Casualty Claims Risk Consultant is to:

• Identify client exposures and provide customized casualty consulting services for clients to help them reduce and lead their Total Cost of Risk.
• Ensuring the highest level of service from claims administrator(s).
• Improve client claim outcomes by examining and analyzing key elements and related costs of their claims programs and build best practice-oriented approaches to claims cost containment.
• Introduce appropriate Aon resources and provide project management to ensure commitments are met and results are achieved.
• Establish project plans and budgets.
• May require limited involvement in business development opportunities as dictated by geographic needs.

Duties and responsibilities

• Develop strategic client plans and associated budgets.
• Deliver appropriate client services as outlined in the selected service plans as agreed with Account Executive/Client.
• Handle delivery of agreed client services to ensure content quality and timely delivery.
• Meet or exceed assigned billable hours and utilization goals.
• Communicate and collaborate with manager and Account Executives to find opportunities for new business development.
• Establish rapport and maintain positive working relationship with clients and colleagues.
• Adhere to established Best Practices and make recommendations for improvement, when appropriate.
• Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills.
• Provide advocacy on behalf of assigned clients relating to services rendered by carriers and/or TPAs to include the review and revision of account instructions, addressing client service concerns and negotiating applicable renewal pricing and terms.
• Participate in telephonic or in-person claim reviews designed to result in file resolution, inclusive of documenting claim specific outcomes, action plans and the appropriateness of reserving where applicable.
• Attend and participate in periodic on-site client meetings regarding service delivery and/or stewardship.
• Utilize standard deliverable products and a specific “Peer Review” process to ensure consistency of services.
• Interact with other Aon Consulting team members, Business Development teams, Leadership, Account Executives, Producers, Brokers, other Aon business units, Markets, and Vendors

Minimum qualifications and requirements

• Proven performer with strong technical knowledge and work experience adjusting or managing general liability claims or possess multi-line claims experience with emphasis on casualty lines of coverage.
• Maintain knowledge/skills as an insurance professional and possess excellent written and verbal communication skills.
• Fluent in Microsoft office suite, particularly Excel, Word and PowerPoint.

Minimum education

• Bachelor’s degree or equivalent relevant experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com 

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $110,000 to $140,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary.  The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

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