Catering Assistant - Chick-fil-A
Wilmington, NC 28412
About the Job
Job Description
The Catering Captain is a sales growth-oriented role, working closely with the Beyond the Restaurant (BTR) Director to grow the catering pick-up and delivery business and special event off site sales. The Catering Captain manages the process of a catering order beginning with order taking, order fulfillment, and order completion, with a timely and hospitable pick-up or delivery experience for the guest. The Catering Captain has expert product knowledge for Chick-fil-A catering products and can assist guests with planning an event, and understanding the guest's needs.
OBJECTIVES
- Prepare catering orders with precision and attention to detail
- Understand use our catering systems
- Steward the business' catering assets, ensuring cleanliness and proper storage
- Utilizes all tools necessary to increase catering order efficiency, accuracy, quality and encourages repeat business through energetic guest interactions and follow-u
- Ensure excellence in catering order execution, through good communication between all teams FOH and HOH.
- To be an expert on catering products and serving sizes.
- Utilizes all tools necessary to increase catering order efficiency, accuracy, quality and encourages repeat business through energetic guest interactions and follow-up.
- Pre-confirms all orders daily, or a day ahead as able, and preps in advance non-food items by at least one prior day-part.
- Mastery of all current tools is necessary for success in the lead role.
- The existing tools are pathway catering modules, Catering Management Tool (CMT), My Hot Lunchbox, Boonli, the Chick-fil-A NOW app deferred order tracker, Band, CFA Monkey Junction website for online ordering, CFA Monkey Junction Catering Gmail.
REQUIREMENTS
- Detail orientation
- Great organization
- Excellent Customer Service
- Diligent follow-up
- Teamplayer
- Outgoing and energetic personality
- Ability to multitask, work efficiently, and take charge.
- Responsible for all catering deliveries, pick-ups, and product distribution.
- Applicant must have a valid driver's license with no driving offenses in the last two years.
- Must have great interpersonal skills in communicating with our guests and our staff.
- This person will be the liason between the kitchen and catering.
- This is a Monday-Saturday, flexible and full-time position. Must have flexibility and be able to pivot your schedule when needed.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
