Catering & Conference Service Manager - Omni Hotels & Resorts

Overview

Orlando Resort at Championsgate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

Responsible for managing all aspects of local catering events once the file has been turned over by the Catering Sales Manager. To merchandise as skillfully as possible the hotel function space in order to maximize revenue potential for the hotel and to ensure that the customer has the best possible meeting experience.

Responsibilities

• Communicate event details to operating departments and customers in a timely and thorough manner following established procedures.
• Coordinate menu tastings with customers adhering to established procedures
• Participate in site inspections to assist Catering Sales Managers in selling process
• Effectively utilize existing hotel software systems to manage time, event details, and for communication
• Coordinate menus, room set ups, audio visual needs, parking, and other essential activities related to producing a successful event.
• Achieve all revenue and Medallia goals as assigned by the Director of Catering and Convention Services.
• Must be knowledgeable about all hotel (and competitive set hotels) capabilities (front desk/reservations/room service/catering).
• Merchandise function space and attain maximum room rental wherever appropriate.
• Understand and follow all guidelines relating to catering merchandising, space release and “free sell” opportunities.
• Continuously refine product/concept offering.
• Active involvement in industry-related activities.
• Achieve budgeted catering (food, beverage and room rental) revenue goals.
• Provide support and direction to Administrative staff

Qualifications

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• Is fully aware of all corporate sponsored promotions.
• Develop and implement individual Quarterly and annual Action Plans (KRA's).
• Submit required reports on a timely basis.
• Maintain all accounts with current trace dates, accurate histories and all relevant information regarding activity.
• Participate in the ongoing forecasting process.
• Is current and abides by all sales office procedures and systems.
• Actively participate in sales and catering meetings.
• Promote a high quality company image by demonstrating professionalism to both clients and colleagues.
• Recommend improvement of facilities and services as needed.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.