Catering Lead - Chick-fil-A

Directly Reports to: Director of Sales & Brand Growth

Collaborating Team: Director of Hospitality 

Director of Back of House

Director of FOH 

Team Leads

Provides Leadership to: Team Members

Hours: Full Time 

Key Characteristics:

• Highly organized, strong planning & project management skills
• Attention to detail, ability to keep proper records & documentation of sales
• Strong in logistics, sales, & finance
• Pleasant personality with strong leadership & communication skills
• Ability to multi-task & delegate responsibility
• Ability to communicate on provided 

Key Responsibilities

• Identify catering opportunities while building relationships that lead to present & future sales
• Ensure Team Members are delivering a REMARKable and CAREing  pick up and/or delivery guest experience. 
• Follow up with guests for feedback on their catering experience
• Ensure Team Members are properly trained in Pathway, Catering Sales eLearning, and 2nd Mile Service Skills. 
• Work with Collaborating Team to deliver a REMARKable and CAREing experience to every catering guest.  
• Lead the efforts to plan, organize, and detail responsibilities so that every intersection of the Catering experience is excellent for the guest and doesn’t impede the restaurant’s day-to-day operations or guest experience.
• Create, manage, & resource a database on all Catering guests
• Ensure catering equipment, vehicle, and Catering area maintain a clean, professional, & excellent appearance
• Create & maintain documentation on Catering systems, procedures, & checklists.  
• Work closely with FOH Team Leads/BOH Team Leads to provide training to Team Members on Catering systems & procedures
• Continually grow the Catering business by
• Identifying potential Catering opportunities in the community 
• Build and foster relationships with Catering clients 
• Communicate appropriately and professionally with Catering clients before, during, & after the sale
• Be an ambassador for the business in the community by upholding an upright reputation of excellence & hospitality. 
• Grow the Catering business by a minimum of 5% each year
• Increase outside sales by 50% in a calendar year
• Build one alternate distribution site

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$17 - $19 per hour

Benefits

Bonus pay, Other, Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Referral program, Paid training

Job Type

Full time

Schedule

Monday to Friday, Weekend availability, 10 hour shift, 8 hour shift