Catering Manager - Chick-fil-A - Robinson FSU
Pittsburgh, PA 15275
About the Job
Overview:
Here at Chick-fil-A we are seeking an experienced Catering Manager to lead and grow our outside sales division. In this role, you will spearhead the acquisition, production, delivery, and follow-up for all catering orders, while fostering strong relationships with our clients. We hire the friendliest people who have a heart for customer service and a passion for working in a community-minded restaurant setting.
Responsibilities:
- Oversee and manage all catering operations, ensuring timely and accurate fulfillment of orders.
- Spearhead the acquisition, production, delivery, and follow-up for all catering orders.
- Delegate tasks effectively, ensuring timely completion, while also contributing hands-on as needed.
- Grow and develop catering relationships through personal interactions, traditional marketing, and digital communication in alignment with corporate and local strategies.
- Maintain advanced knowledge of Chick-fil-A's product mix and company vision, staying current with company-wide marketing initiatives.
- Handle guest issues that may arise during the catering experience, ensuring flawless follow-up and resolution.
- Demonstrate commitment to our restaurant vision and maintain a positive working relationship with all team members.
- Collaborate with the kitchen, front-line teams, and leadership to ensure catering operations run smoothly.
Qualifications & Requirements:
- Experience: Previous experience and knowledge in the catering industry is required.
- Leadership Skills: Proven ability to lead and motivate a team, ensuring high performance and adherence to standards.
- Customer Service: Strong commitment to superior customer service, with the ability to handle guest concerns and complaints effectively.
- Communication: Excellent communication skills, with the ability to collaborate across teams and build lasting relationships with clients.
- Organizational Skills: Responsible, accountable, and highly organized, with an analytical and meticulous working style.
- Punctuality: Reliable and consistently meets deadlines and shift start times.
- Certification: ServSafe Manager Certification (or ability to obtain after hiring).
- Attitude: Positive attitude with a desire to grow both business and personal skills in a fast-paced environment.
- Availability: Must be accessible outside of regular restaurant hours to strategize and fulfill last-minute orders.
Benefits:
- Opportunities for individual growth and leadership development.
- Paid time off with tenure.
- Healthcare access and subsidies (for eligible roles).
- Sundays off, with the exception of required team meetings.
- Direct communication with the Operator.
- Competitive pay.
- And more!
PI253716991
Source : Robinson FSU