Catering Sales & Event Manager-The Ben, Autograph Collection Hotel - AU West Palm Beach

Job Title: Catering Sales & Event Manager (CSM)
Department: Sales
Reports To: Director of Sales

Wage Range:
From $30.63 per hour

Bonus Structure:

• 15% Bonus Eligibility: Based on meeting performance goals
• Additional Kicker: Potential for an additional 15% bonus based on exceeding specific revenue and sales metrics

Summary:
The Catering Sales & Event Manager (CSM) is responsible for developing and fostering group and catering business for the hotel through proactive and reactive sales efforts. This role ensures client satisfaction through high levels of service to internal and external partners, focusing on repeat and referral business. The CSM will manage and coordinate the details of events and groups, serving as a liaison between clients, the Sales team, and Event Management team to execute successful events.

Responsibilities:

• Event Management: Manage all pre-event, event, and post-event details, including room blocks, meeting spaces, concessions, group history, key dates, contract clauses, group resumes, event orders, billing details, and other important elements.
• Hotel Product Knowledge: Gain a deep understanding of the hotel’s food and beverage offerings, function spaces, audio-visual capabilities, and event-related details to enhance customer satisfaction and event success.
• Business Development: Maintain and develop new business opportunities while growing existing accounts and segments, ensuring business saturation and client retention.
• Revenue Forecasting: Collaborate with internal and external partners to accurately forecast group rooms and F&B revenue, maximizing available space and driving profitability for the hotel.
• Sales Tools & Processes: Learn and effectively utilize sales systems like Delphi, CI/TY, PMS, and hotel revenue strategies to optimize sales processes and outcomes.
• Client Engagement: Attend customer functions as needed, lead site visits, participate in tasting panels, pre- and post-cons, and other customer-centric meetings to ensure a positive client experience.
• Internal Collaboration: Work closely with all departments to ensure event success and forecast accuracy. Prepare for and participate in internal meetings, conference calls, reporting, and planning sessions.
• Career Development: Take ownership of personal career growth through training opportunities and job advancement, continually honing skills and developing professionally.
• Ad Hoc Duties: Comply with company policies, procedures, and carry out any reasonable requests made by management.

Qualifications:

• Experience:
• Hotel sales experience: 1 year (preferred)
• Prior group and catering sales experience is a plus
• Skills:
• Strong organizational, time management, communication, and customer service skills
• Ability to manage multiple projects in a fast-paced environment
• Technology:
• Proficiency in sales systems such as Delphi, CI/TY, PMS, and knowledge of revenue strategies

Benefits:
We offer competitive wages and a comprehensive benefits package for full-time associates, including:

• Medical, dental, and vision plans
• Life insurance
• Short and long-term disability options
• 401(k) with matching options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training and development opportunities
• Career advancement opportunities

Why Concord?
Concord Hospitality invests in its associates through training and development at all levels, from interns to executive leaders. Our “Associate First” culture fosters personal development both within the workplace and beyond. We value work-life balance, diversity, and providing the best customer service and quality accommodations in every market. Our company is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates are the foundation of our success, and we recognize their hard work, dedication, and commitment to excellence. Concord supports diversity and inclusion, with a mission to be a “Great Place to Work for All.” You’ll often hear our national company cheer: “We Are Concord!”

Job Type: Full-time
Expected hours: 30 – 40 per week
Pay: From $30.63 per hour

Additional Benefits Include:

• 401(k) and matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Hotel sales: 1 year (preferred)
• Hospitality: 1 year (preferred)

Work Location:

• In person