Catering Shift leader - Chick-fil-A
Laguna Hills, CA 92653
About the Job
A Catering Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Catering Leaders will be responsible for driving catering sales, managing existing accounts and implementing processes to streamline catering systems, supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Catering Leader will be expected to work and learn all aspects of the restaurant in addition to their catering duties.
Position Type:
- Full-time
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
- Paid time off after one year of service
- Health, dental and vision insurance
Catering Leader Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest's needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
- Ensuring new systems are communicated and implemented
- Conducting interviews with potential new team members
- Creating sales and forming relationships with those guests
- Create and implement systems to improve and streamline our catering operation
- Organize and perform deliveries in a timely manner
- Develop and implement the organization's catering and delivery platform
- Build and lead a team of delivery drivers
- Act as a strategic partner in the outside sales department
- Develop marketing initiatives for outside sales
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Drive catering sales
- Encourage repeat business
- Timeliness, reliability and ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Excellent communication and time management skills
- Ability to work in a team environment with shared ownership and responsibility
- Minimum 1 year of marketing and sales experience
- Proficiency in Microsoft office products
- Strong people skills and superior customer service commitment
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
