CE Systems Navigation Specialist - IMPACT Inc

IMPACT, a non-profit organization, offers a competitive pay with a full benefits package for a client focus, full time CE Systems Navigation Specialist.

Since 1960, IMPACT has been serving Southeastern Wisconsin, helping people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement.

Our role is critical. Critical conditions. Critical connections. Critical change.

Diversity, Equity and Inclusion is a very important initiative here at IMPACT. We believe that the services we provide are enhanced when various groups of people with unique ideas come together. Applicants whose work incorporates a global perspective and a demonstrated commitment to various issues in human services are particularly encouraged to apply.

POSITION SUMMARY:

The Systems Navigation Specialist provides access to Coordinated Entry resources using various tools both telephonically and in person at locations throughout the city with the highest volume of homeless individuals most in need. This position provides a high level of support to prevent homelessness or minimize periods of homelessness while assisting individuals and families in navigating complex systems. This position supports the overall healthy functioning of Coordinated Entry.

RESPONSIBILITIES:

• Prepare for and facilitate the bi-monthly Complex Needs staffings
• Assist with triaging Coordinated Entry emails, flagging those and assigning for appropriate follow up
• Run lists for staffings, as requested by CE Manager and Senior Housing Facilitator
• Serve as back up for staffings, as requested by CE Manager
• Provide overall support to Coordinated Entry, as directed by the CE Manager
• Conduct in-reach and outreach in key sites where people experiencing homelessness congregate.
• Provide assessment, problem solving, information and referral, and crisis intervention when necessary in an empathetic and nonjudgmental manner.
• Complete standard Coordinated Entry assessments
• Accurately document customer contacts in a computerized database and other means.
• Provide advocacy for customers experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.
• Participate in ongoing IMPACT training and staff meetings.
• Keep informed of and demonstrates knowledge of all special service programs.
• Demonstrate the ability to effectively work in and adapt to ongoing necessary changes.
• Ensure that IMPACT is compliant with applicable federal, state, and local laws ensuring client confidentiality.
• Assure that data entered into the Wisconsin HMIS database by IMPACT is accurate, up-to-date and entered according to the standards and practices required by the Milwaukee County Continuum of Care and all governing bodies.
• Participate in trainings related to homelessness, HMIS and any other trainings associated with, shelter systems and housing and others as needed.
• Assist with the analysis of the Coordinated Entry system as well as implementation of system changes, as needed.
• Build and sustain strong working relationships and act as a liaison with Milwaukee County emergency shelters, Milwaukee County Continuum of Care members and other providers of services to the homeless and those at risk of homelessness, as needed.

Scope of Providing Services to IMPACT Clients:

• Participate in a comprehensive initial training program.
• Provide assessment, problem solving, information and referral, and crisis intervention, when necessary, in an empathetic and nonjudgmental manner.
• -Assists clients in developing and executing an action plan.
• Provide advocacy for customers experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.
• Participate in ongoing training and staff meetings, including Leadership Team meetings.
• Keep informed of and demonstrates knowledge of all special service programs.
• Understand and participate in other duties and parts of the CE team as assigned

Standard IMPACT Requirements:

• Responsible for protecting client confidentiality and adhering to all state and federal laws and regulations regarding the protection to AODA and mental health information.
• Protects against unauthorized access, modifications, destruction, and disclosure as defined by IMPACT and relevant federal, state, and local laws.
• Actively participate in and support the organization's Diversity, Equity, and Inclusion (DEI) initiatives.
• Participate in cross training and cover any and all duties as assigned of the Coordinated Entry Team, outside of this specific job description, as requested by the CE Manager
• Meet all funding requirements to include trainings and other annual requirements.

ABILITIES/SKILLS:

• Possesses cultural competency skills to work effectively with diverse customers and staff.
• Ability to respond effectively to a variety of callers' social service needs.
• Exceptional customer service skills, both internal and external.
• Demonstrated strong interpersonal skills to build positive working relationships with outside agencies and organizations.
• Excellent problem solving skills.
• Exceptional verbal and written communication skills.
• Good judgment, problem solving and decision making skills.
• Self-motivated.
• Demonstrated organization and time management skills.
• Ability to work effectively in a team-oriented environment.
• Ability to adapt to and apply on-going program development changes.
• Bilingual ability preferred.
• Computer proficiency necessary.

QUALIFICATIONS:

1. Associates degree in human service studies required
2. Experience working with outreaching to vulnerable populations preferred
3. Experience working within systems and collaborating across agencies
4. Computer software expertise: Word, Excel; HMIS (Clarity) experience a plus; Ability to learn new software systems
5. Valid WI Driver's License required with a current auto insurance policy and reliable vehicle
6. Reside in the State of Wisconsin and within 50 miles of IMPACT

Hours/Training for this position:

This is a full time, hybrid, exempt position within IMPACT. Majority of the hours for this position is onsite, located at various community sites in Milwaukee County. General work hours will be Monday through Friday, between the hours of 8AM to 5PM. The candidate will be required to work onsite, from 9am-5pm for the first 3 months of employment for training purposes.

Benefits (eligible on the 1st of the month, following 30 days of employment):

• Health insurance, Dental and Vision
• Flexible Spending - Employees can make pre-tax payroll deductions for medical and childcare expenses.
• Free Long Term Disability
• Free Life & AD&D
• Free Employee Assistance Program (EAP) - Offers 24/7 resources to employee and family for personal, financial, emotional, legal issues.
• AFLAC - IMPACT offers supplemental insurance on an employee voluntary contribution basis.
• 401(K) Plan - Eligibility is six (6) months of service and 500 hours.
• Paid Time Off (PTO) begins accruing with the first day of work. This time can be used after the initial 90-days.
• IMPACT observes (11) Holidays - New Year's Day, Dr Martin Luther King Jr Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day and New Year's Eve.

IMPACT IS AN EQUAL OPPORTUNITY EMPLOYER