Overview
Summary:
The Cement Dispatch & Customer Service Representative will interact with customers, vendors and company operations with a professional and service orientation. Our dispatch team processes all orders, determines vendor/haulers selection, maintain relationships with suppliers, all while maintaining necessary information in the proper system for the billing and payment process. This position will work directly with haulers, customers and vendors/suppliers to ensure highest levels of service, satisfaction and profitability.
Principal Duties and Responsibilities:
Dispatch:
Process customer, driver and hauler inquiries and orders using dispatch systemDetermine best delivery methods and negotiate rates directly with vendors and customersSolicit and schedule orders in a timely and efficient mannerSchedule trucks to maximize efficiency and profitabilityManage hauler relationships, paperwork collection and order processingWork with customers to adjust truck demand to meet proper delivery rateDetermine callouts for the next dayGlobal Responsibilities:
Regular attendance and physical presence at work is an essential function of this positionThis job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needsQualifications:
Education/Specialized Knowledge/Professional Certifications:
High School Diploma or equivalent requiredExtensive knowledge of the Chicagoland & NWI/WI areaExperience:
Minimum of 2 years of dispatch experienceSkills/Abilities:
Ability to read, write, and speak Spanish and Polish preferredAbility to make quick decisions that meet established goals when under pressureRead and understand mapsRemain calm in high pressure situationsCommunicate effectively with a wide variety of customers and an effective problem solverGood computer skills and general knowledge of Sales and Dispatch software (should this be listed under experience instead?)Working Conditions:
Operation within a professional office environmentRoutine usage of standard office equipment such as computers, phones, photocopiers and filing cabinetsExtensive email, messaging, and phone communication Customer contact, driver management, and daily dispatching may result in stressful situationsHandle extended hours during peak season / as business deems necessaryVaried work schedule – split coverage during peak demands. Generally, office hours during season 5 :00 AM - 5:30 PM Monday -Friday, periodic Saturdays (6AM -2PM), Off season 7:30AM-3:30 PM Monday -FridayPhysical Requirements:
Extended periods of sitting in chair, occasional standing, bending, kneeling, stooping, reaching, grabbing, and pullingFrequent use of fingers, wrists and hands to enter data using a keyboardRegularly required to talk or hear; frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and armsOccasionally required to sit; climb or balance; and stoop, kneel, crouch or crawlSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focusOzinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
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