Cemetery General Manager in Training - SCI Shared Resources, LLC

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! We are looking for a Cemetery General Manager in Training to join our team in Chicago North. This is the opportunity to be part of the Dignity Memorial® provider network and grow your career in the funeral, cremation and cemetery services business. For us, there is no greater responsibility than celebrating each life like no other and making a difference in the lives of people we serve. Our **Cemetery General Manager in Training** manage the daily operations of a single Cemetery location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. **JOB** **RESPONSIBILITIES** **Financial Management** + Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans. + Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals. + Approve expenditures and invoices. Manage overtime to an acceptable expense. **Operations** + Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies. + Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. + Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company + Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture + Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions. + Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures. **Leadership and People Development** + Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. + Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements. + Build effective business relationships across the organizations **MINIMUM Requirements** **Education** + High school diploma or equivalent + Bachelor’s degree in business or other closely related discipline **Experience** + At least five (5) years’ experience with increasing responsibilities + At least two (2) years’ experience guiding staff and communicating expectations + Prior experience managing people a preferred + Budgeting and expense control experience preferred **Knowledge, Skills and Abilities** + Ability to work evenings and weekends + Conversant in industry and financial acumen + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues + Leadership skills and the desire to manage people + Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations. + Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives + Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated + Professional written and verbal communication skills including public speaking, collaboration, and negotiation Postal Code: 60076 Category (Portal Searching): Operations Job Location: US-IL - Skokie Job Profile ID: OP4027 Time Type: Full time Location Name: Memorial Park Cemetery - Memorial Park Greenhouse