Census Specialist - Charlie Health
Nashville, TN
About the Job
Why Charlie Health?
We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.
At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.
Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.
About this role
As a Census Specialist you will play a crucial role in supporting the operations of our Revenue Cycle Management teams by facilitating the transfer of authorizations between systems and providing administrative support to the Utilization Review and Revenue Cycle Management teams. Your role will be pivotal in ensuring the accuracy of our processes, supporting departments across the organization and delivering exceptional service to internal stakeholders. Success will be measured by the productivity and performance of your daily tasks as well as your ability to prioritize completion of high-priority tasks.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Review and transfer authorizations accurately and effectively between Salesforce and our RCM platform. Ensure that all information is entered correctly and in compliance with established standards.
- Daily management of the Census dashboard to ensure accuracy, timely financial discharges and communication between departments.
- Check, label and upload authorization faxes throughout the day to keep the department running smoothly
- Provide administrative support to the UR and RCM teams including but not limited to organizing and attending weekly meetings, preparing documents and handling correspondence.
- Oversee a ticketing system and collaborate with internal teams to answer incoming communication.
- Assist with special projects, as needed, using a high level of organization and attention to detail.
- Monitor termed insurance ensuring clients are discharging in a timely manner
- Monitor day limits on policies ensuring clients do not stay over their allotted days issued by insurance.
- Monitoring scholarships, presenting cases for leadership, and communicating with all stakeholders the final decision.
Qualifications
- 2+ years of relevant work experience in a high volume, fast paced environment.
- Bachelor's degree in health sciences, communications, psychology or a related field
- Experience in the mental health or substance abuse field is preferred
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams
- Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce
- This position is in Nashville (Brentwood). Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
Note: We are not currently considering applicants in CA, CO, NY, IL, and WA for this position. #LI-HYBRID
Our Values
- Connection
- Care deeply
- We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
- Inspire hope
- We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
- Congruence
- Stay curious
- We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
- Heed the evidence
- Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
- Commitment
- Act with urgency
- We work as swiftly as possible. The mental health crisis is relentless, and so are we.
- Don't give up
- Our clients don't give up and neither do we. Persistence is our superpower.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
