Centenarian Experience Specialist - Legacy Lyfe Ventures
McKnight, PA 15237
About the Job
About Legacy Lyfe Ventures
Legacy Lyfe is a nationally renowned longevity and preventive care clinic committed to helping people discover their Y. With treatment categories ranging from anti-aging, disease prevention, and health optimization, Legacy Lyfe offers science-backed wellness solutions to help its clients improve health span and extend lifespan. Led by world-class longevity expert Dr. Matt Burnett, the Legacy Lyfe team is comprised of leading doctors and practitioners who are passionate about transforming the lives of everyone who walk in our door.
About the role
There are two part-time hybrid roles available (though we will consider one full-time role for the right candidate). You will work between 20 and 30 hours; your schedule will be assigned upon hire.
We"re looking for an energetic, hungry self-starter looking to support CEM in Centenarian Journey with exceptional communication skills and professionalism. The ideal candidate must be passionate about functional and integrative medicine and/or health and wellness and should be seeking a desire to grow within an organization.
Responsibilities
- Supporting CEM membership communication cadence with Centenarian medical team
- Meet daily, weekly, and monthly KPIs
- Log all communications and notes regarding Centenarians in Salesforce CRM
- Update Centenarian Journeys in CRM as stages are completed
- Coordinate member welcome packages, birthday, and holiday gifts, as well as monthly member emails and newsletters with new member benefits and experiences
- Administer and analyze customer experience surveys and net promoter score analysis using feedback to improve member/client experience
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Collecting and analyzing data concerning consumer behavior to understand changing needs
- Sending out paperwork via docusign, preparing agendas, and invoices for approval by CEM
- Supporting CEM in scheduling visits for Centenarians
- Monitor experience line and concierge emails during CEM travels
- As delegated by CEM travel to Centenarian longevity visits following successful completion of onboarding period
- Support communication and follow up with non-member Centenarian clients
- Support Business Development events under the guidance of CEM with approval from VP of Operations
- Other Miscellaneous tasks as they become relevant to this position
Qualifications
Required:
- 80% Remote, with travel on-site to Centenarian Member visits as needed following successful completion of onboarding period
- Proficient in Microsoft office
- At least 5 years of computer skills with ability to multitask on a computer
Preferred:
- Knowledge of Salesforce CRM or proficiency and history of compliance with robust CRM systems
- 1 years' customer service experience in luxury, private healthcare, or financial setting
- Network of high-net-worth individuals
- Experience in medical or health and wellness industry
What to expect
Our recruiting process is pretty straight forward!
- You apply.
- If we think we"re a good match for you, we"ll reach out and set up a virtual interview!
- If it"s still looking good, there will be one more virtual (or in-person) interview with a panel.
- If it feels like family, you become family!
Join our Incredible Team!
We are an equal opportunity employer! Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you"re ready to bring a smile to work every day and spread the magic of health and wellness, we"d love to have you on board! Don"t wait! Join us in creating a longevity experience like no other. Apply now and let"s make health and happiness our daily mantra!
The pay range for this role is:
25,000 - 27,500 USD per year(Remote)
PI250266664
Source : Legacy Lyfe Ventures