Center Clinical Manager at ChenMed

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Center Clinical Manager functioning under the supervision and guidance of the PCP and/or Clinical Dyad leader is responsible for organizing and directing the work of the clinical staff, coordinating staff activities and schedules to ensure that effective patient care services are provided, and ensuring quality standards are met. The incumbent in this role has primary responsibility of leading back office center operations including, quality, compliance, human resources, patient experience, clinical standards of care and direct supervision of employees. He/She is accountable for working with the medical leaders, care team members and patients to ensure VIP service delivery.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Servicing the needs of our patients, runs the clinical operations of the center to ensure operations meet the demands of the center, leadership and growth demands.
• Leads and monitors performance of clinical operations and implements progressive improvements when needed.
• Ensures key performance targets are met, including but not limited to SSP metrics, wait times, care team integrity and Care Promoter engagement and turnover.
• Leads great quality selection and hiring of clinical staff including Licensed Practical Nurses, Care Promoters and Medication & Pharmacy Techs.
• Collaborates with PCPs to manage care team performance.
• Provides and facilitates orientation and onboarding of new care team members ensuring they are fully trained in philosophy of care, patient flow and clinical competencies to successfully perform their duties.
• Ensures OSHA, clinical and quality standards of ChenMed are met by monitoring performance and implementing corrective action plans when needed.
• Provides ongoing education and training in collaboration with the Market Clinical Manager to enable team members to meet patient care and organizational priorities.
• Supervises completion of patient care requirements by scheduling and assigning care team members and following up on work results.
• Manages and monitors operation of medical and administrative equipment by verifying emergency equipment availability; ensuring completion of preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories and evaluating new equipment and techniques.
• Manages medical supply inventories to optimum levels by maximizing efficiencies.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS & ABILITIES:

• Good business acumen and acuity

• Excellent knowledge and understanding for basic clinical care principles, techniques, functions, practices and procedures

• Knowledge of medical products, services, standards, policies and procedures

• Excellent oral and written communication skills

• Superb leadership and influence skills with the ability to mentor, motivate and inspire others to perform at maximum proficiency

• Skilled in taking patients’ vital signs and obtaining blood and other samples for laboratory work

• Demonstrates a quality mindset focused on solving problems for patients and achieving team goals

• Innate ability to show compassion and empathy for patients and family members

• Ability to effectively collaborate with team members, including physicians, nurses, front desk staff, center managers, and market leaders

• Ability to use data to develop insights and manage multiple operations

• Ability to pay close attention to detail and to ensure accuracy of reports and data

• Ability to manage multiple processes and effectively lead a team

• Ability to maintain effective and organized systems to ensure timely patient flow

• Ability to be calm and flexible in busy or stressful situations

• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus other database and/or presentation software

• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time

• Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)

• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
• Experience working with geriatric patients is preferred
• EMR system experience a plus