Center Clinical Manager at ChenMed

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Center Clinical Manager is a leadership role responsible for ensuring that the VIP experience is optimized through our clinical care operations by ensuring efficient center operations including, quality, compliance, human resources, patient experience, and clinical standards of care. The incumbent in this role oversees the hiring, performance management, training, and day-to-day functions of center employees, including but not limited to: Care Promoters, Pharmacy/Medication Techs and X-ray Techs. He/She collaborates with Director, Center/Exec Director, Center/COM to design and implement business strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in business strategies, clinical protocols, and leadership to ensure the center’s successful operation.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Overseas and leads the clinical teams to ensures VIP service to the center’s patients, family members.
• In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded.
• Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement and turnover.
• Leads great quality selection, hiring and on-going training and education for Care Promoters and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new Care Promoters ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies.
• Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor and manage Care Promoter and back-office care team performance; implements progressive improvement plans when needed.
• Assists with the development and execution of business strategies that promote growth and support our core model.
• Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards of ChenMed.
• Analyzes data to provide and provides insights which lead to process and performance improvements.
• Act as a liaison between patients, their families and additional care staff
• Provides clinical support as requested for market initiatives.
• Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment.
• Manages medical supply inventories to guarantee optimum levels are readily available.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Highly developed business and clinical acumen and acuity
• Superb knowledge and understanding of general clinical operations functions, practices, techniques, processes and procedures
• Strong knowledge of medical products, services, standards, policies and procedures
• Excellent knowledge and understanding for clinical care principles, techniques, functions, practices, and procedures
• Excellent oral and written communication skills
• Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance
• Proven ability to consistently meet and regularly exceed organizational SSP metrics
• Ability to nurture and maintain high Care Promoter engagement and low turnover
• Ability to effectively collaborate and influence team members, including physicians, nurses/case managers, front office staff and leaders, center directors and market/region/division leaders
• Capability to effectively resolve problems and achieve team goals
• Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations
• Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties
• Customer-focused, compassionate and empathetic with our patient population and their family members
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English; Bilingual a plus (Spanish/Creole)
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED equivalent required
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred
• IV Therapy certification for LPNs where required by State Board of Nursing
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
• Experience working with geriatric patients is preferred
• EMR system experience a plus