Central Access Specialist; Full-Time; Days at Chestnut Health Systems

Overview

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

Chestnut Health Systems is seeking a full-time Central Access Specialist to work Monday through Friday between the hours of 8:00 a.m. and 5:00pm  for our Bloomington, IL facility.

 **Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. 

Responsibilities

• Answer incoming calls promptly, professionally and in a Recovery oriented manner, using trauma informed care principles to make the person feel at ease and supported, for entry and scheduling of all mental health and substance use services; and all incoming phone calls and assigned outbound
• Screen consumers or potential consumers in person and by telephone to obtain demographic information including, but not limited to, presenting problem, referral source, and basic 3rd party payer information required to complete registration, entering information into assigned
• Complete a clinical screening to generate billable services when appropriate and document appropriately and
• Complete additional tasks, according to established protocols, that involve additional required steps prior to someone coming to their appointment, might include further assessment or obtaining information related to DCFS, guardianship or specific grants/contracts.
• Complete appropriate scheduling, linkages and referrals based on the initial screening, identifying assigned service provider(s), and informing consumers of date, time, site phone number, person he/she is to meet with and location of initial or follow up appoi
• Verify benefit coverage through available web-based applications and appropriately document, following established procedures.
• Establish and maintain a high standard of customer service to both internal and external customers, displaying smiling, patient, pleasant, friendly actions, ending each call with an inquiry as to whether the person needs anything el
• Participate in data gathering and Quality Improvement activities and act as project leader, as assigned by
• Attend meetings, participate in program development activities and provide support as peer leader, and backup to other team members as necessary or as assigned, including:
  • Attending and ensuring supporting documentation of 100% of monthly, required Rule 132 supervision if not a LPHA, and
  • Attending all mandatory Chestnut trainings, especially related to the Electronic Health
• Promote the trauma informed, recovery model of treatment including hope, respect, empowerment, health/wellness and spirituality/connectedness in every communication with staff, consumers and potential consumers, and their support
• Assume leadership roles as assigned on a regular
• Promote Chestnut's culture of customer service excellence through the adherence to Chestnut's behavioral standards for customer
• Maintain and protect confidentiality of all organizational information gained in the course of performing job responsibilities, including but not limited to, financial and consumer information.
• Other duties assigned, required or specifically negotiated with supervisor.

Qualifications

• Must have a minimum of a high school diploma or GED with 5 years' experience working in the area of admissions, scheduling or screening potential intakes for services in mental health or human services; or a Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service fields; or a Bachelor's degree in any other field with 2 years of supervised clinical experience in a mental health setting; or a Master's degree in a helping profession or related administrative  area.  
• Excellent telephone skills required with the ability to handle a high volume of
• Demonstrate professional, effective communication with employees, consumers/potential consumers, support systems, and other community
• Demonstrate effective problem-solving skills with the ability to use sound judgment to successfully facilitate additional tasks related to specific
• Must demonstrate the ability to respond and communicate effectively and calmly with conflict-related or emotional  
• Good keyboarding skills required including preferred data entry experience into a variety of databases including an electronic health record (EHR) or an electronic billing system .
• General knowledge of standard office procedures and use of office equipment (i.e., filing, including electronic, basic word processing, and the ability to operate copier, fax, and scanning equipment) required.
• Satisfactory completion of Chestnut's background checking process.

Physical Requirements:  Must be able to sit through an entire work shift while answering a telephone wearing a headset and perform data entry.

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits!

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.