Central Call Center- Scheduling Attendant - Full Time | Days - Holy Name Medical Center

Description

Scheduling Attendant

Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.


A Brief Overview

Coordinates and schedules Diagnostic Radiology, CT Scan, Nuclear Medicines and Ultrasound examinations for patients via telephone, in person and through inpatient prescription.


What you will do

• Accurately schedules, pre-screens and pre-registers patients for nuclear medicine, ultrasound, CT and conventional radiographic exams, and MRI.
• Assumes heavy phone duties involving scheduling and rescheduling appointments for physician’s offices, outpatients and clinic patients.
• Thoroughly and clearly explains proper preparation for radiology exams for patients who are scheduled via telephone or in person and gives needed preparation kit.
• Notifies technical staff of all STAT work that is requested.
• Processes all requisitions for radiology exams. Verifies patient’s name, date of birth and pertinent clinical history. Checks registration data.
• Enters patient information into computer system. Assures that correct exam is scheduled and that the proper preparation was followed by patient.
• Questions patient and documents requisition.
• Reschedules call back patients.
• Responds to phone requests. Assists patients and notifies appropriate staff of priorities.
• Answers messages from Phone Tree.
• Responds to change in scheduling of patients with concern to specific equipment failure or radiologist’s schedule.
• Explains the outpatient registration process to the patient during scheduling encounters.
• Gives proper examination instructions to patient and explains test procedures.
• Establishes and maintains a good rapport with all members of Radiology Department.
• Handles telephone information requests with courtesy, accuracy and respect of confidentiality.
• Through knowledge of insurance requirements
• Channels suggestions, criticisms and questions to appropriate person.
• Determines proper sequence of procedures for maximum efficiency.
• Regularly assists other personnel.
• Performs duties in an independent manner with little need for direct supervision.
• Attends all staff meetings.
• Incorporates the physiological and developmental age of patient into overall plan for delivery of care.
• Observes Hospital policy concerning Fire and Safety regulations, Infection Control Standards, smoking regulations, telephone usage and other rules governing conduct.
• Maintains and respects confidentiality
• Complies with Hospital dress codes by wearing ID badge and maintaining professional appearance.
• Demonstrates commitment to own work schedule by adhering to attendance standards.
• Demonstrates effective communication skills. Has legible handwriting and displays positive business demeanor.
• Utilizes time in an effective manner.
• Adjusts personal schedule in case of fluctuations in workload of the department.
• Demonstrates ability to recognize priorities and deal with them promptly.
• Reports any suggestions or positive changes to supervisor.
• Shows appropriate respect and professionalism to patients, co-workers, supervisors and physicians.
• Performs other duties as assigned.
• Responsibilities may require an adjusted work schedule, overtime and evening/weekend hours in order to meet the operational needs of the Department and/or the Hospital.
• Responsibilities will require the ability to read, write and rationally comprehend the English language.
• Must be able to work effectively as a member of a multidisciplinary team to ensure that quality service is provided to clients and physicians.
• Utilizing any or all Hospital provided equipment and/or safe work procedures; employee shall be required to lift all objects as is practicable.
• The employee must be able to perform the physical requirements of this job, including but not limited to, standing, walking, reaching with arms and hands, climbing, balancing. Must be able to stoop, kneel and/or crouch.

Education Qualifications

• High School High School Graduate or equivalent experience required. Required
• Trade/Vocational School Graduate of an Accredited Medical assistant program Preferred

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.