Central Scheduling Coordinator - Hybrid at Iowa Orthopaedic Center PC

Do you enjoy building connections with people over the phone? Iowa Ortho is looking for an empathetic individual who prides themselves on being the first voice for our patients. Our Central Scheduling Coordinators are experts in all clinical operations to screen incoming phone calls properly. This position operates our Polycom phones to answer incoming calls, make outgoing and interoffice calls, and make computerized appointments while maintaining accurate schedules for our physician clinics. To be successful in this role you must be able to multi-task and toggle between various data systems while operating a dual screen monitor. Iowa Ortho would not be a center of excellence without a friendly, efficient, and collaborative Central Scheduling team. If you enjoy helping others and orchestrating a smooth clinic workflow this position could be right for you!

**This position has a $2,000 sign-on-bonus! Eligible for new hires!**

*Please note our first point of contact may be by e-mail. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Use Polycom phone system to answer incoming calls and make outbound calls
• Answers general questions, schedules, screens and route outside calls to correct extension
• Schedule appointments in accordance with physician and/or department requirements
• Reschedule clinic schedule as requested by supervisor/assigned nurse and notify appropriate department(s) as needed.
• Take detailed messages via email from caller when voicemail is not an option
• Recognize potential credit problems such as liabilities or self-pays and direct them to the appropriate personnel
• Recognizes workman's compensation appointments and refers onto the work comp department
• Updates spreadsheets and other documentation according to procedure
• Makes calls out to patients to schedule, fill gaps or reschedule appointments with a sense of urgency
• Works closely with triage nurse to ensure proper routing and handling of calls within scope of practice
• Accurately documents communication and information or forwards calls and/or messages to appropriate person(s). Completes all documentation and medical records accurately and concisely.
• Corrects his/her own errors as needed or when assigned
• Ability to open and close the phone room by routing calls appropriately using the phone system
• Assist with other duties as assigned
• Must be able to regularly attend work.

EDUCATION AND EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior face to face customer service experience in healthcare or health related field preferred
• Basic understanding of health insurance necessary
• Prior experience in a medical office is preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Maintain composure when confronted with fast-paced and stressful situations
• Pleasant attitude
• Excellent communication skills
• Ability to read, write, speak, and hear the English language without translation.

WORKING CONDITION AND CRITICAL PHYSICAL DEMANDS:

The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for at least eight hours a day
• Use of hands, fingers, and sense of feeling in order to keyboard at a computer terminal
• Ability to hear and speak clearly
• Ability to have conversations on the phone with various individuals
• Ability to read
• Visual abilities in order to work at a computer terminal for at least eight hours a day

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