CENTRAL SCHEDULING REPRESENTATIVE - Trinity Health
Minot, ND
About the Job
- POSITION SUMMARY
- Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
- Manages a high volume of incoming calls in a timely manner, utilizing call center scripting to accurately obtain and input patient information; maintaining a high level of customer service at all times. May float to Reception areas during periods of low call volume.
- MINIMUM QUALIFICATIONS AND REQUIREMENTS
- Licenses and Certifications Required
- None
- None
- Educational Requirements
- HS Diploma or GED, preferred
- HS Diploma or GED, preferred
- Experience Requirements
- Customer service experience or training, required. Preferably six (6) mos minimum
- Experience in a call center setting, preferred
- Computer experience, required
- Medical terminology knowledge, preferred
- Experience with computer appointment software, preferred
- Customer service experience or training, required. Preferably six (6) mos minimum
- Special Skills or Training Requirements
- Ability to communicate effectively on the telephone
- Ability to demonstrate good judgement in handling calls efficiently and appropriately
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution
- Ability to handle confidential and sensitive information
- Ability to work in a fast-paced environment; working efficiently and multi-tasking
- Compliance with all Privacy and Confidentiality Standards per Trinity’s policies
- Ability to communicate effectively on the telephone
- Licenses and Certifications Required
#hc143609
Source : Trinity Health
