Centralized Follow Up (CFU) Health Care Assistant - Planned Parenthood

• Passionate about reproductive health care and justice. 
• Believe sexual health is essential to every person’s overall health, well-being, and happiness.  
• Experience working across a diverse service area. 
• Passionate about organization and time management 
• Strong communication and computer skills 
• Experience with working independently with maximum productivity results 

• Full time position working 40 hours a week Monday through Friday 8:30AM to 5:00PM. 
• Remote position but will be required to work from office at least 1 day every 2 weeks.   

• Notify patients as indicated by the follow-up plans, including phone calls, letters and reminders. 
• Create a system for filtering/prioritizing the urgent notifications required.  
• Schedule appointments and enter patient information into the EHR system.   
• Run the daily follow-up report and take the next action steps as indicated including notification and follow-ups.  
• Communicate back to Clinicians, Health Care Assistants, Nurses and CCRM team as appropriate for results and next action steps.  
• Acknowledge high volume and repetitive nature of calls and maintain professional sensitivity in responding to each caller's concerns.  
• Work with clinic staff and CFU staff/assistants to create system for communication and management of tasks for results and management of plan.   
• Providing patient support and education as appropriate.  Consult with PPSAT Clinicians and the Clinical Director of Family Planning or Chief Medical Officer for guidance on patient communications.  
• Provide patients with information regarding PPSAT hours, services, directions, prices and referrals. 
• Answer questions related to PPSAT health care services, including reproductive health care for men and women, sexually transmitted infections, birth control methods, and medication and surgical abortion.   
• Manage uploading and tasking medical records from outside agencies to appropriate people.  

• Minimum high school diploma or GED.
• Completion of all required organization’s mandated training.
• One to two years customer service experience, preferably in the medical field. 
• Required to use office equipment necessary to the performance of job duties (computer, printer, fax, telephone, calculator, postage meter, copy machine, etc.) 

• Including but not limited to: 
• Medical, Dental, and Vision Insurance 
• Health Reimbursement Account  
• 403B Retirement Plan with matched contributions  
• Paid Time Off  
• Holiday Pay  
• Employee Assistance Program  

For a century, Planned Parenthood has been one of the nation's leading providers of excellent, affordable health care for women, men, and young people, and the nation's largest provider of sex education. Planned Parenthood health centers provide contraception, testing and treatment for sexually transmitted infections, and lifesavings cancer screenings. We serve women, men, and young people from every community and income level. Our work has staying power. We serve our communities with non-judgmental, compassionate care, no matter what their circumstances.