Centralized Support Specialist I - TEKsystems

Job Title: Centralized Support Specialist I

Duration: 4-Month Contract-to-Hire

Worksite Location: Tempe, Arizona, 85281

Start Date: Nov-1-2024

Pay + Shift Differential:

• $19.25/hr while on contract.
• 1.25x Shift Differential for hours worked Mon – Fri 6pm – 7am and all day Saturday and Sunday.
• $19.25 x 1.25 = $24.06/hr.
• Bumped to $20/hr upon converting FTE after contract.

Top Skills:

• Minimum 1 year of high-volume contact center experience and 1 additional year of direct customer service experience (banking, hospitality, food service, etc.) OR 2 years of high-touch, patient-facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc.).
• This experience must be within the last 4 years.
• Average of 1 year of tenure.
• Strong written and verbal communication skills, including impeccable phone manner.
• Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously.

Description:

• Inbound healthcare contact center representative role.
• Managing phone and message inquiries from patients and those involved in their care, including insurance, billing inquiries, and appointment management.
• Comfortable navigating or learning all things healthcare, including medical records, authorizations, referrals, and coordinating care among members’ care partners like pharmacies, testing laboratories, specialists, and insurance.
• Collaborate with providers and other operations team members to complete urgent tasks.
• Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication) in all patient interactions to ensure a positive virtual experience.
• Master our technology suite including Slack, Google Suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
• Contribute to team development through rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc tasks.

Skills:

• Scheduling appointments, call center, medical record, patient registration, patient access, customer service, medical terminology, medical billing, medical claim, insurance verification, EOB, ERB, medical records, prior authorization.

Additional Information:

• This is a primary care platform challenging the industry status quo by making quality care more affordable, accessible, and enjoyable.
• Members enjoy seamless access to comprehensive care at more than 90 locations across thirteen cities, as well as 24/7 access to virtual care powered by intelligent uses of technology.
• In addition to a direct-to-consumer membership model, the company works with more than 7,000 companies to provide health benefits to their employees.
• Must be willing to submit to pre-employment and random background screenings.

Benefits After 4-Month Contract: *Conversion to permanent status is contingent on good performance and strong attendance during the contract period*

• Pay bump to $20.00/hr when permanent.
• Paid sabbatical after 5 and 10 years.
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
• Competitive Medical, Dental, and Vision plans.
• Free memberships for yourself, your friends, and family.
• Pre-Tax commuter benefits.
• PTO cash outs - Option to cash out up to 40 accrued hours per year.
• 100% life insurance and disability insurance coverage.
• 401K Match.

Workplace Type: 100% On-site

Work Environment:

• Brand new location in Tempe.
• High volume inbound calls and some tasking between calls.
• Metrics include QA scores, available vs unavailable time, after call work, and tasks completed weekly.
• Focus on customer service and HIPAA compliance, not handle times.
• Training has a 0 tolerance policy for the first 5 weeks. 100% attendance required.
• Role is 100% in office.
• Training is classroom style and fast-paced. Proactive participation is necessary.

Hours:

• Open 24x7, with main availability needed for shifts between 6am-6pm.
• Schedules available are Mon - Fri, Tues - Sat, and Sun - Thurs, selected through shift bid.
• Training schedule: Monday – Friday 8:00am – 5:00pm for 5 full weeks with 100% attendance.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.