Certified Medical Assistant- Call Center - Rancho Family Medical Group

Job Summary:

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

Medical Assistants help patients by providing information, services, and assistance over the phone in a call center setting. The successful candidate must be an exceptionally organized team player who is able to manage multiple priorities at once, in a fast-paced medical office, with flexibility to work in a different location, as needed. 

Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Enter patient’s information into electronic chart. This includes reasons for visits, active problems, medications, allergies, past medical history, surgical history, social history, and immunizations.
• Prepare patients for examination.
• Review and enter the patients’ preferred pharmacy.
• Place electronic orders for laboratory or radiology testing as ordered by provider.
• Place electronic orders for refill medications as authorized under protocol.
• Communicate with the pharmacy, the laboratory or radiology as needed to facilitate orders or retrieve medical records.
• Process incoming faxed prescriptions refill requests and other clinical paperwork per protocol.
• Process outgoing clinical paperwork in the provider outboxes multiple times throughout the day.
• Receive patient phone calls and triage as appropriate utilizing standard guidelines provided.
• Communicate with patients by phone or mail as ordered by providers.
• Stock and store supplies that are delivered to the office.
• Any other duties or responsibilities may be assigned.

Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.

Minimum Education (or substitute experience) required:

• High School Diploma or equivalent (GED).
• A Medical Assistant diploma or certificate of completion from a medical assistant training program is required.
• Current Basic Life Support (BLS) Certification/CPR certification preferred.

Minimum Experience:

• Experience in working with Primary Care, Urgent Care, Internal Medicine, Pediatrics, Women’s Health, Geriatrics a plus.

Minimum Knowledge and Skills Required:

• Bilingual Spanish is preferred.
• Knowledge of medical terminology.
• Understanding of principles and practices of the organization, planning, records management, and general administration.
• Dependability, adaptability, and confidentiality are necessary attributes.
• Must pass all items on Rancho’s Medical Assistant checklist.
• Must pass Rancho’s administered Vaccine quiz.
• Knowledge of accepted procedures for disposing of used supplies.
• Ability to communicate effectively and congenially with patients and staff members in person, via email and over the phone.
• Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
• Ability to observe the general physical condition of patients to detect signs of abnormalities.
• Ability to record observations and notes completely, accurately, literately, and concisely.
• Computer skills necessary to navigate the company’s EMR system.
• Ability to accept supervision and feedback.

Travel required: 10% in the surrounding Temecula, CA area from Hemet, CA to Fallbrook, CA.

Training will take place over a 2 week span with travel required to multiple office sites within the surrounding Temecula, CA area from Hemet, CA to Fallbrook, CA.