Certified Medical Assistant at Duke Health

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke's Offsite Neurology Clinic on Morreene Road seeks to hire Certified Medical Assistants who will embrace our mission of Advancing Health Together.

Qualifying candiates will receive a $5,000.00 Commitment Bonus!

Department Summary:

The Neuro Clinic - Patient population includes a variety of different neurological disorders, including Headache, ALS, Parkinson’s disease, Huntington’s disease, movement disorders, and memory disorders such as Alzheimer's. The clinic includes Physical and Occupational Therapists specialized in the treatment of patients with Neurological and Pain Disorders, as well as specialty Psychiatrists and Psychologists.
 

Location:  932 Morreene Road, Durhham, NC
 

Work Hours & Shifts:

Full-time, Monday-Friday; Varying daytime shift

We offer both 4-10 hour shifts OR 5-8 hour shifts
No weekends or Holidays

Parking:

Free and available!

Job Summary: 

 The Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly. 

Administrative Duties: 

• Answer telephones 

• Greet patients 

• Update and file patient medical records 

• Fill out insurance forms 

• Handle correspondence 

• Schedule appointments 

• Arrange for hospital admissions 

• Arrange for laboratory services 

• Handle billing and bookkeeping 

Clinical Duties: 

• Assist medical and nursing staff in a variety of tasks including: 

• Taking medical histories and recording vital signs 

• Explaining treatment procedures to patients 

• Preparing patients for examinations and procedures 

• Assisting the physician during the examination and procedures 

• Collect and prepare laboratory specimens 

• Perform basic laboratory tests on the premises 

• Dispose of contaminated supplies Sterilize medical instruments. 

• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record 

• Prepare and administer medications as directed by a physician 

• Authorize drug refills as directed Telephone prescriptions to a pharmacy 

• Draw blood 

• Prepare patients for x-rays, tests and procedures 

• Take electrocardiograms Remove sutures/ staples 

• Change sterile and non-sterile dressings 

Required Qualifications at this Level

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.

Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

• Level I -- No experience required.
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
• Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
• General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensure, and/or Certification

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Knowledge, Skills, and Abilities

• Good customer service skills.
• Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures that are applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.
• Age specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information
• Ability to establish and maintain effective working relationships with patients and clinic staff
• Typing skills
• Medical terminology
• Levels II and III -- Ability to independently seek out resources and work collaboratively

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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