Certified Medical Assistant (CMA) Specialty Clinics - Duke Health

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About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, accordingto U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Department Profile

Duke Regional Hospital Podiatry clinic evaluates and creates individualized treatment plans for adults with: foot and ankle pain, injuries, and fractures, lower extremity wounds that could lead to limb loss, bunions, arthritis, charcot arthropathy, hammertoe, foot and ankle deformity, ingrown toenails, plantar fasciitis, achilles tendonitis, cavus foot (high arches), flat foot, and more. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time. Duke Clinics seek CMA’s and RMA’s to perform routine administrative and patient care supportive duties in a Health System medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensure office runs smoothly.

Certified Medical Assistant will be cross trained and rotate through other hospital based specialty clinics.

Fulltime Certified Medical Assistants are eligible for a $5,000 commitment bonus

Work Hours & Shifts

Monday-Friday

8:00am-5:00pm

No weekends or holidays

Occ Summary

The Medical Assistant, Certified functions as an integral member of theinterdisciplinary healthcare team in providing dir ect patient care. TheMedical Assistant, Certified performs routine admin istrative and patientcare supportive duties in a Health System medical p ractice that assistmedical and/or nursing staff in the examination and t reatment ofpatients and ensure the clinic/office runs smoothly.

Work Performed

Clinical responsibilities:The CMA takes medica l histories and records vital signs, explainstreatment procedures to pat ients, and prepares patients for examinationsand procedures.Patientcare support responsibilities may include assisting the medicaland nursing s taff during examination and procedures, collecting andpreparing laborato ry specimens, performing basic laboratory test in theclinic/office, taki ng electrocardiograms, removing sutures/ staples,changing sterile and no n-sterile dressings, promoting patient/familyunderstanding of the educational content and his/her involvement in theplan of care, and documentin g in the patient record.Other clinical support responsibilities include disposing ofcontaminated supplies, instrument processing, high level dis infectionand sterilization of medical instruments, telephoning prescript ions to apharmacy, preparing and administering medications as directed b y aphysician, and authorizing drug refills as directed. Performs othercl inical functions as delegated and supervised by the physician.Administrative responsibilities:The CMA greets patients, answers telephones, sched ules appointments toinclude arrive appointments in MaestroCare, checkout patients, andreferral scheduling; arranges for hospital admissions and laboratoryservices, updates and filespatient medical records, fills out insuranceforms, handles billing, bookkeeping to include receiving copay s andcollections on account balances; correspondence, and ordering clini caland clerical supplies and forms. Performs other administrative duties asdirected.May be requested to be a liaison for clinic activities such as JointCommission and falls and/or participate in clinic committees.

Knowledge, Skills and Abilities

Good customer service s kills.Work requires the ability to understand and follow oral and writte ninstructions generally acquired through a high school education andmedi cal assistant programming.Heavy lifting and the ability to transport str etcher and wheelchairpatients may be required.Working knowledge of steri letechniques and special procedures that areapplicable to work performe d.Working knowledge of procedures and techniques involved in administeri ngroutine and special treatments to patients.Working knowledge of sanita tion, personal hygiene and basic health andsafety precautions applicable for work in a clinic setting. Workingknowledge of infection control pro cedures and safety precautions.Age specific competencies.Daily clinic pr eparation process; registration, scheduling, chargeposting, order entry. Able to document and communicate pertinentinformationAbility to establi sh and maintain effective working relationships withpatients and clinic staffTyping skillsMedical terminologyLevels II and III -- Ability to ind ependently seek out resources andwork collaboratively

Level Characteristics

N/A

Minimum Qualifications

Education

Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GEDgraduation required. Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level IV -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required. Level II -- 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting. Level III -- 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Level IV -- 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II, III, and IV.

Degrees, Licensures, Certifications

Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III -- Certification by AAMA, AMT,NHA-CCMA, NCMA or ARMA required. BLS required. Level IV -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.