Certified Medical Assistant / Mt Airy NC at Piedmont Ear Nose & Throat Associates,

CMA Mt Airy NC

Job Summary:

Supports superior clinical experiences and optimizes provider productivity by assisting in all aspects of patient care, facilitating diagnostic testing, preparing examination rooms and providing follow-up care under the supervision of a physician and within her/his scope of practice. This position will work primarily out of our Mt. Airy location.

CMA Mt Airy NC

Essential Functions:

1. Maximizes provider productivity by screening calls according to practice protocols or after consulting with provider, depending on scope of practice; reviewing patients' charts prior to encounter and ensuring exam rooms are prepared and stocked per provider's preferences, setting up appropriate instrument trays, etc.; assisting the provider(s) with examinations/procedures and, diagnostic testing; administering injections and medications to patients as ordered by provider; calling prescriptions in to pharmacies and authorizing drug refills; scheduling referral appointments and hospital admissions as indicated by provider; following up with patients; turning over exam rooms efficiently maintaining steady patient flow; etc.
2. Supports the accuracy of diagnoses and efficacy of treatment plans by scheduling additional tests and procedures with outside laboratories and specialists as ordered; properly preparing specimens for testing by outside laboratories; following up on results of outside testing; conveying test results to provider; etc.
3. Prepares patient for physician examination/treatment by obtaining appropriate history of presenting condition, illness or complaint; recording vital signs; observing/assessing patient within her/his scope of practice, etc.
4. Reduces patient anxiety and supports patient satisfaction goals by escorting patient to exam room; putting the patient at ease; drapes patient for examination/procedure to preserve their modesty, being sensitive to cultural sensitivities, etc.; promptly and courteously returning patient telephone calls, answering patients' questions within her/his scope of practice and according to practice protocols; promptly and appropriately conveying lab results to patients, providing patient education regarding aftercare plans including medication(s) prescribed, therapies ordered and other regimens in treatment plans.
5. Ensures completeness and accuracy of medical records and supports complete and accurate charge capture by entering presenting concern(s), vital signs and information obtained from H&P into patient's chart; reviewing encounter form after each patient encounter to ensure all procedures performed/treatments provided are captured/charged correctly; obtaining precertification for procedures before rendering service verifying eligibility, deductibles, co-pay, etc. and entering precertification number into the medical record for billing purposes; ensuring test/procedure results and reports from referrals are reviewed and initialed before adding to the patient's medical record; completing and charging appropriately for the completion of forms according to practice policy, etc.
6. Provides and, if appropriate and allowed by law, bills for services and office visits that may not require the presence of a physician such as removing sutures; applying/changing dressings and performing, administering parenteral medication under the direction of a licensed provider including intramuscular injections and related monitoring/documentation and other medical procedures appropriate to her/his scope of practice; providing first aid in the event of emergencies; etc.
7. Minimizes risk to patient, co-workers and self by using personal protective equipment, maintaining a working knowledge regarding the safe and proper use and operation of equipment, checking equipment for safety before using and otherwise observing all safety precautions when performing job duties; minimizing opportunity for infection transmission; following sterile procedure guidelines to ensure non-contamination of sterile field; adhering to bloodborne pathogen standards, demonstrating knowledge of emergency procedures; reporting any unsafe or hazardous condition at once; etc.
8. Protects patient confidentiality and privacy by complying with HIPAA provisions and protocols whenever creating, using or disclosing medical records, etc.
9. Keeps professional, clinical, and technical skills up-to-date by maintaining certification/licensure required for her/his position at all times, participating in staff meetings and in-services, attending meetings and workshops as directed or permitted, reading appropriate journals, etc.
10. Contributes to patient-centered teamwork environment by becoming cross-trained in the duties of other staff as directed; filling in for other staff as directed by her/his supervisor; obtaining and maintaining any certification required for positions in which s/he has been cross-trained.

CMA Mt Airy NC

Minimum Requirements:

High school diploma or GED; completion of an approved medical assisting program. CMA/RMA Certification Maintenance of certification/licensure as required by state and/or PENTA; current CPR certification

CMA Mt Airy NC

Key Competencies:

1. Customer service orientation
2. Medical terminology
3. Safety-conscious, OSHA compliance
4. Interpersonal skills
5. Ability to maintain confidentiality
6. Coding (CPT, ICD-9, HCPCS, etc.) knowledge
7. Computer skills (especially EHR)
8. Teamwork/team participation skills
9. Problem-solving
10. Execution/follow-through

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