Certified Medical Assistant at Duke Health

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Certified Medical Assistant-DPC Timberlyne Family Medicine- License is Required-(8am-5pm)

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

The Certified Medical Assistant functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Certified Medical Assistant performs routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly

Work Performed

Responsibilities:

• The CMA takes medical histories and records vital signs, explains treatment procedures to patients, and prepares patients for examinations and procedures
• Patient care support responsibilities may include assisting the medical and nursing staff during examination and procedures, collecting and preparing laboratory specimens, performing basic laboratory test in the clinic/office, taking electrocardiograms, removing sutures/ staples, changing sterile and no n-sterile dressings, promoting patient/family understanding of the educational content and his/her involvement in the plan of care, and documenting in the patient record
• Other clinical support responsibilities include disposing of contaminated supplies, instrument processing, high level dis infection and sterilization of medical instruments, telephoning prescript ions to a pharmacy, preparing and administering medications as directed by a physician, and authorizing drug refills as directed
• Performs other clinical functions as delegated and supervised by the physician

Administrative responsibilities:

• The CMA greets patients, answers telephones, schedules appointments in MaestroCare, checkout patients, referral scheduling; arranges for hospital admissions and laboratory services, updates files and  patient medical records, fills out insurance forms, handles billing, bookkeeping to include receiving copay s and collections on account balances; correspondence, and ordering clinical and clerical supplies and forms
• Performs other administrative duties as directed.
• May be requested to be a liaison for clinic activities such as Joint Commission and falls and/or participate in clinic committees

Knowledge, Skills and Abilities

• Good customer service skills
• Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required
• Working knowledge of sterile techniques and special procedures that are applicable to work performed
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients
• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting
• Working knowledge of infection control procedures and safety precautions
• Age specific competencies
• Daily clinic preparation process; registration, scheduling, charge posting, order entry
• Able to document and communicate pertinent information 
• Ability to establish and maintain effective working relationships with patients and clinic staff 
• Typing skills, medical terminology Levels II and III
• Ability to independently seek out resources and work collaboratively

Level Characteristics- N/A

Minimum Qualifications

Education

• Level I -- Graduation from accredited Medical Assistant program
• Medical assistant license is required
• High school or GED graduation required
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required

Experience

• Level I -- No experience required
• Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting
• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting

Note: 1 year of experience will be provided for an Associates degree in Medical Assisting.

General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensures, Certifications

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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