Certified Pharmacy Tech, FT at Prisma Health

Accountabilities

Contributes to an efficient work environment

a) Answers the telephone calls in a timely manner

b) Screens and prioritizes telephone calls.

c) Answers requests at the pharmacy window

d) Adjusts priorities to accommodate changes in work demands

e) Maintains departmental facilities, equipment, and material in a condition to promote efficiency, health, and safety of patients and staff.

f) Assists in keeping the pharmacy free of clutter and dust. - 25%

Assists in interpreting, clarifying, and entering into the pharmacy computer orders for medications and/or supplies.

a) Clarifies orders with pharmacist and/or nurse when order is unclear.

b) Accepts verbal non-controlled prescription orders and facilitates non-controlled prescription transfers to and from other pharmacies.

c) Enters patient demographic and clinical information into the pharmacy computer as required.

d) Enters prescription information into the computer, generates labels, and patient education leaflets when appropriate.

e) Consults pharmacist to review and respond to computerized clinical prompts.

f) Follows up with physician offices, nurses, and/or patients to ensure that all medications and supplies for patient care are provided as requested.

g) Inputs physician stock order requests and charges appropriately.   - 25%

Fills, labels and appropriately packages medications and pharmaceuticals.

a) Assists in maintaining workflow in an appropriate, productive, and prioritized manner.

b) Accurately assembles medications, pharmaceuticals, and supplies for pharmacist to check.                           

c) Restocks medication following fills in appropriate location and assesses stock for reordering needs. - 20%

Handles out-window effectively, exceeds patient expectations with kindness.

a) Operates the cash register to accurately accept payments for pharmacy products and services rendered.

b) Assures out-window procedures by using two patient identifiers, and verifying the accuracy of the prescription orders.

c) Complies with all identification requirements needed for control medication pick-up.

d) Identifies and complies with pharmacist requirements to offer counsel on all new prescriptions and questions regarding OTC products.

e) Maintains OTC stock, fronting, and cleaning OTC shelving on a regular basis under the direction of the inventory specialist. - 15%

Actively participates in training new personnel. - 5%

Demonstrates:

a) Basic problem solving for pharmacy software prescription (RX) processing and point-of-sale (POS) software.

b) Trouble-shooting for other pharmacy operational activity. - 5%

Maintains inventory so that the pharmacy remains stocked with essential pharmaceuticals and supplies under the direction of the inventory specialist.

a) Generates and processes orders daily and as needed.

b) Receives inventory, rotates and stocks to ensure that outdated medications are pulled from the shelves.

c) Maintains inventory order points and levels as established by the department.

d) Generates and receives emergency drug and supply orders.

e) Returns out-dated, expired, and overstock pharmaceuticals for credit when possible; appropriately disposing of medications, under the supervision of a pharmacist, when appropriate.

f) Conducts routine follow-up on all overdue shipments and works directly with the vendor to resolve problems. - 5%                                                                                     

Minimum Requirements

• High School Diploma or equivalent or higher education
• No previous experience

Required Certifications, Registrations, Licenses

• Registered as State Certified with the SC Board of Pharmacy

Knowledge, Skills or Abilities

• Retail pharmacy IS/software - Required

• Familiarity with 3rd party payment plans - Required

• Excellent communication skills, team-orientation and customer service skills required. 

• Ability to perform work accurately with attention to detail within specified time periods. 

• Ability to work collaboratively with Health-System and other Pharmacy staff members. 

• Ability to handle frequent interruptions, adapts to changes in workload and schedule. 

• Ability to set priorities and solve problems. 

• Ability to respond quickly to emergency requests. - Required

• Ability to work outdoors as business needs occur .

• Ability to stand for extended periods of time or walk frequently as business needs occur. - Required

Required Knowledge & Skills

• Basic computer skills
• Knowledge of office equipment (fax/copier)
• Proficient computer skills (word processing, spreadsheets, database)
• Data entry
• Mathematical skills