Certified Pharmacy Technician - Ideal Market #11

La Farmacia is dedicated and works very hard to provide excellent customer service our patrons deserve and have grown to expect. We specialize in imported herbal (Natural Products) medications not found in any other pharmacies that have been used for centuries in Central, South America and other Latino countries. We also offer all standard American prescription and OTC medications found in other typical pharmacies.

WE ARE FAMILY:

The valued employees of Ideal Market are one of the main reasons for our success and unprecedented growth. We’ve always believed that employees can have a tremendous effect on sales and profitability, and we have been blessed with team members whose #1 priority is customer satisfaction. To us, our family and you can be part of our Ideal Market team excellence.

Absolute Requirement:

✓ Current, active, unrestricted pharmacy Technician License issued from The Louisiana Board of Pharmacy.

✓ Good moral character with no history of criminal convictions, felonies, and misdemeanors related to Control Substances, theft or assault, even though an arrest or conviction has been dismissed, deferred, diverted, expunged, or pardoned,

✓ No current investigation or indictment of crimes related to Control Substances

✓ Continuing education credits documentation for current license

JOB RESPONSIBILTIES:

• Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, rules and regulations and company policy.

• Reviews and complies with the Ideal Market Pharmacy Code of Conduct. Strictly adheres to the Ideal Market Pharmacy policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

• Engages Spanish only speaking customers and patients.

• Greeting customers and offering assistance, guidance, referrals as well as recommendations with products and services.

• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting eye contact, courtesy, etc.) and Ideal Market Pharmacy service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

• Resolves customer issues and answers questions to ensure a positive customer experience. Develops strong positive and friendly relationships with all customers.

• Answer telephone calls in a timely manner, within 3 rings. Refer all calls that require personal attention of the pharmacist, including those to physicians, to the pharmacist on duty.

• Defer technical professional questions to our licensed pharmacist as required by law.

• Under the immediate direction of a qualified licensed Staff Pharmacist, in accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.

• Ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.

• Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.

• Prepare prescriptions by typing labels using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coach’s pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.

• Receive, document, and store incoming and outgoing pharmaceuticals according to the Department of Transportation and Company guidelines

• Maintain computer inventory and records to ensure proper utilization of materials and accounting for Rx drugs. Print end-of-day reports send prescription medication order to suppliers and send PMP report daily.

• Perform general facility clean up

• May perform clerical and administrative services including maintenance of daily records, preparation of receipts, report preparation, and maintenance of billing records

• Prepare deliveries to accounts with company vehicles as needed

• Speak with customers and address questions and/or concerns via telephone

• Works under close supervision. All work is reviewed for accuracy. Any deviations from the norm are approved by the supervisor before proceeding

• Maintain security of pharmacy department and ensure security measures are not breached by unauthorized personnel.

• Be present for work 5-10 minutes before official opening time to allow for unexpected opening delays. Attends training and completes PPLs requested by Manager and acquires continuing education credits.

• Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

• Completes special assignments and other tasks as assigned. Training & Personal Development.

Prohibitions;

• Talking or texting on cell phone while working on company time. Emergency phone calls are to be made and received on the pharmacy land line phones, unless extenuating emergency circumstances are present. Such calls shall be kept to a minimum.

• Any piercings of presentable body parts other than typical size and appearance earrings are strictly prohibited.

• Visible tattoos

• Visitation by family or friends for any other reason than pharmacy related issues is not allowed.

• Use of company phones and/or computers for ANY personal business, i.e., shopping, bank reconciliation or web surfing, is grounds for immediate dismissal unless authorized by the pharmacist on duty.

• Flamboyant, extravagant and attention seeking dress, hair color, haircuts, etc. are prohibited. For example : showing up to work with a Mohawk haircut, artificially colored hair( red, green, blue, etc.)

Qualifications

• High school degree or equivalent required

• Active and unrestricted State Pharmacy Technician license / national pharmacy technician registration/license required. Completed annual CE requirements

• Minimum 1-year previous experience working as a Pharmacy Technician.

• Ability to speak Spanish fluently

• Professional Clean Appearance, (Scrubs, no Exposed body piercings other than simple earrings or tattoos, no use of foul language or cursing while on the job site, etc.)

• Valid driver's license and good driving record required.

• Minimum of 21 years of age due to driving of company owned vehicle

• Ability to lift up to 50 lbs. required

• Strong verbal and written communication skills required

• Strong customer service skills required

• Flexibility to work various shifts is preferred

• Comfortable performing repetitive motions/tasks is required

• Ability to work weekends or be in a weekend rotation required.

• Ability to work holidays or be in a holiday rotation required

• Ability to work overtime with little or no advance notice required

• Demonstrated ability to use technology such as computers, smart phones and tablets

What is expected of you and others at this level

• Applies basic skills and techniques to complete routine tasks within assigned area

• Maintains appropriate licenses, training and certifications

• Works on basic and routine assignments

• Works within clearly defined Standard Operating Procedures and/or scientific methods

• Adheres to all quality guidelines

• Works under close supervision. All work is reviewed for accuracy

• Any deviations from the norm are approved by the supervisor before proceeding

BENEFITS:

⢠PTO - Paid vacations, holidays or sick leave

⢠Health, Vision & Dental Insurance

⢠Life Insurance

⢠Provide employees time off to vote, serve on a jury and perform military service

⢠Comply with all workers’ compensation requirements

⢠Pay state and federal unemployment taxes

⢠Contribute to state short-term disability programs in states where such programs exist

⢠Comply with the Federal Family and Medical Leave (FMLA)

⢠Advancement and Salary Increases

Preferred Qualifications

• Speak Spanish fluently

• One 1 year of experience in a retail customer service environment.

• Good math skills, including counting, measuring and weighing medications.

• Computer skills that adapt easily to new software program learning.

• Knowledge of store inventory control.

• PTCB certification a big plus

• Veteran of US Armed Forces

Ideal Market is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status.