Change and Communications Specialist - Humana
Charlotte, NC
About the Job
Description
The Change and Communications Specialist optimizes the effectiveness of a company, business unit, or team. Analyze the internal structure of the organization and create strategies to maximize employee work output and effectively utilize employee skills. The Change and Communications Specialist work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
The Company
Sitting at the intersection of healthcare transformation and senior care, Humana's Primary Care Organization (PCO) takes a comprehensive approach to senior primary care, home health and pharmacy. Our patients are our focus, where we are committed to meeting their unique needs while providing personalized, high quality primary care combined with an excellent patient experience. The PCO is looking for high potential candidates ready to accelerate their career development and join the nation's largest provider of value-based, senior focused primary care. Why join the PCO? Our culture is focused on teamwork and providing a positive and welcoming environment for all with opportunities to grow and develop. We provide the tools and resources to help Associates thrive in a dynamic environment, while also focusing on leading happier, healthier, and more productive professional and personal lives.
With over 250 clinics nationwide and counting -Join our growing team!
The Role
The Change and Communications Specialist will provide communications support to specific initiative(s) related to the Transformation Management Office (TMO). This includes developing detailed & flexible communication roadmap along transformation lifecycle, steering all transformation-related communication & align messages across organization, assessing and monitoring change load across functions and teams, setting up clear action plan to align organization-wide communication roadmap for transformation and tailoring transformation-related communications internally and to key stakeholder groups (including leadership, broader organization, etc.). The role will work closely with the TMO Program Lead and CTO to align on communication timing, content and audience.
Additional Responsibilities Include:
+ Promote effective change management by equipping leaders with change management best practices
+ Ensure sustainable communication approach by leadership coaching and employee engagement
+ Build infrastructure for successful feedback and initiative review system, add risk mitigating actions
+ Provide key stakeholder groups with appropriate detail regarding transformation (balancing needs of all stakeholders incl. board, CTO, PMO, work's council and others)
+ Use clear language (appropriate for the relevant stakeholder) and emphasize the business and the individual benefits
+ Develop and execute comprehensive communication strategies that synthesize key messages and align with the transformation project's objectives.
+ Draft communication plan and clear and cohesive messages for senior leadership (e.g., town halls, newsletters, board meetings)
Requirements
+ Bachelor's degree with a minimum of three years experience in a project management-based change management role OR equivalent work experience a minimum of five years experience in a project management-based change management role
+ A minimum of one year of experience change Management delivery, ideally in an Agile context as well as product communication
+ Experience drafting communications for a wide audience to include but not limited to: leadership teams, physicians, and clinic staff.
+ Proficient in MS Office Products (Outlook, Word, PowerPoint, Excel) to complete communications, such as presentations and reports
+ Excellent communication skills (fluency in English language - written and oral)
+ Strong collaboration and facilitation skills in order to lead project teams and meetings throughout the project lifecycle
+ Strong time management that allows for working independently
Preferred Qualifications
+ Master's degree in related discipline
+ Experience supporting a large, matrixed healthcare delivery or payer system.
Additional Information
+ Remote role
+ Flexibility with work location; locations listed in job posting are preferred
Work from Home Requirements
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
#LI-Remote
Scheduled Weekly Hours
40
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Change and Communications Specialist optimizes the effectiveness of a company, business unit, or team. Analyze the internal structure of the organization and create strategies to maximize employee work output and effectively utilize employee skills. The Change and Communications Specialist work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Responsibilities
The Company
Sitting at the intersection of healthcare transformation and senior care, Humana's Primary Care Organization (PCO) takes a comprehensive approach to senior primary care, home health and pharmacy. Our patients are our focus, where we are committed to meeting their unique needs while providing personalized, high quality primary care combined with an excellent patient experience. The PCO is looking for high potential candidates ready to accelerate their career development and join the nation's largest provider of value-based, senior focused primary care. Why join the PCO? Our culture is focused on teamwork and providing a positive and welcoming environment for all with opportunities to grow and develop. We provide the tools and resources to help Associates thrive in a dynamic environment, while also focusing on leading happier, healthier, and more productive professional and personal lives.
With over 250 clinics nationwide and counting -Join our growing team!
The Role
The Change and Communications Specialist will provide communications support to specific initiative(s) related to the Transformation Management Office (TMO). This includes developing detailed & flexible communication roadmap along transformation lifecycle, steering all transformation-related communication & align messages across organization, assessing and monitoring change load across functions and teams, setting up clear action plan to align organization-wide communication roadmap for transformation and tailoring transformation-related communications internally and to key stakeholder groups (including leadership, broader organization, etc.). The role will work closely with the TMO Program Lead and CTO to align on communication timing, content and audience.
Additional Responsibilities Include:
+ Promote effective change management by equipping leaders with change management best practices
+ Ensure sustainable communication approach by leadership coaching and employee engagement
+ Build infrastructure for successful feedback and initiative review system, add risk mitigating actions
+ Provide key stakeholder groups with appropriate detail regarding transformation (balancing needs of all stakeholders incl. board, CTO, PMO, work's council and others)
+ Use clear language (appropriate for the relevant stakeholder) and emphasize the business and the individual benefits
+ Develop and execute comprehensive communication strategies that synthesize key messages and align with the transformation project's objectives.
+ Draft communication plan and clear and cohesive messages for senior leadership (e.g., town halls, newsletters, board meetings)
Requirements
+ Bachelor's degree with a minimum of three years experience in a project management-based change management role OR equivalent work experience a minimum of five years experience in a project management-based change management role
+ A minimum of one year of experience change Management delivery, ideally in an Agile context as well as product communication
+ Experience drafting communications for a wide audience to include but not limited to: leadership teams, physicians, and clinic staff.
+ Proficient in MS Office Products (Outlook, Word, PowerPoint, Excel) to complete communications, such as presentations and reports
+ Excellent communication skills (fluency in English language - written and oral)
+ Strong collaboration and facilitation skills in order to lead project teams and meetings throughout the project lifecycle
+ Strong time management that allows for working independently
Preferred Qualifications
+ Master's degree in related discipline
+ Experience supporting a large, matrixed healthcare delivery or payer system.
Additional Information
+ Remote role
+ Flexibility with work location; locations listed in job posting are preferred
Work from Home Requirements
To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
+ A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
+ Satellite, cellular and microwave connection can be used only if approved by leadership
+ Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
+ Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
#LI-Remote
Scheduled Weekly Hours
40
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Source : Humana
