Change Management - ITSM - TechDigital Corporation
Waukegan, IL
About the Job
Change Management/ITSM
- Audit implemented changes for Policy compliance. Primarily, but not limited to, High/Medium risk changes and for manufacturing locations.
- Audit proposed changes ¡V Pre-CAB reviews, documentation.
- Run regular investigations to identify unauthorized changes
- Data mining on issues caused by changes
- Report Change metrics to Client stakeholders and other business units to provide actionable information
- Manage failed change process
- Standard change re-certification (yearly)
- Manage Year-End change exemption process
- Train the Change staff in adopting formal methods in assessing the impact of proposed changes. This may require creation of additional templates that help in thorough assessment of risks and impacts from the proposed changes
- Change-related knowledge articles management (need based)
- Manage CAB process and meeting
- Verify pre-production testing
- Identify low risk and repetitive changes and make efforts to convert them as Standard Changes
- Periodically analyze the ¡¥Urgent¡¦ (Emergency), ¡¥Expedited¡¦ and ¡¥Latent¡¦ changes to identify and investigate any possible misuse of these change categories
Source : TechDigital Corporation
