Change Management Manager/Organizational Change Management (OCM) - Lumen Solutions Group, Inc.
Austin, TX 78756
About the Job
Job Description
I. DESCRIPTION OF SERVICES
The company requires the services of 1 Change Management Manager/Organizational Change Management (OCM) 2, hereafter referred to as Candidate(s), who meets the general qualifications of Change Management Manager/Organizational Change Management (OCM) 2, Information Technology Services Management (ITSM Operations) and the specifications outlined in this document for the Company.
All work products resulting from the project shall be considered "works made for hire" and are the property of the Company and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. The company will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).
The Organizational Change Manager will use change management principles and practices to lead and manage the change management activities and integrate change and user adoption initiatives for a large-scale department transition and transformation project. Under the direction of the Company s (HHSC) Information Technology (IT) Project Management Office (PMO), this position will provide direct support to the project manager and project team overseeing the successful delivery of the project. This role is essential for ensuring a smooth transition and adoption of new processes, systems, and structures within the IT department. Activities may include assessing potential change impacts, developing change management plans, identifying, and analyzing key stakeholders, tailoring communication to agency stakeholders, training, risk management, and collaboration with other teams to ensure coordination, and feedback collection.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. |
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| Years | Required/Preferred | Experience |
| 6 | Required | Overall experience in IT operations with solid change management knowledge. |
| 5 | Required | Proven experience in change management, preferably within large-scale transformation projects. |
| 4 | Required | Strong understanding of change management principles, methodologies, and tools. |
| 4 | Required | Experience in change management background based on ITIL principles and practices is preferred. |
| 4 | Preferred | Certification in change management (e.g., Prosci or CMAP) or years of experience equivalent |
| 4 | Preferred | Ability to influence and build relationships with stakeholders at all levels. |
| 4 | Preferred | Ability to manage ambiguity and push through business challenges to drive results and demonstrate a strong sense of accountability and follow through. |
| 4 | Preferred | Strong problem-solving and analytical skills. |
| 4 | Preferred | Excellent communication, presentation, and facilitation skills. |
***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen s client, allowing the user access to the required systems and technology. ***
Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
