Change Manager/BA - Transaction Products - Software Guidance & Assistance

Software Guidance & Assistance, Inc., (SGA), is searching for a Change Manager/BA for a CONTRACT assignment with one of our premier Financial Services clients in lower Manhattan, NYC.

Hybrid schedule 3-4 days onsite

Responsibilities :

• Work on the Discovery phase of a modernization project for the US Operations Management team to contribute to the overall success of International Banking / Global Business Payments and Business Banking Operations
• Work to gather facts and working to build how the project with eventually operate
• Act as a Change Manager and Business Analyst
• Supports International Banking (Global Business Payments), Global Banking and Markets, Global Wholesale Operations, Global Cash Management and other global utilities.
• Coverage primarily spans Canada, United States and Mexican stakeholders
• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Manage and resolve complex, multi-faceted projects and system implementations to meet the cross-geographical strategic transaction banking needs of International Banking Global Business Payments and Business Banking Operations and the various business lines by applying financial and technological knowledge to the introduction of new procedures, business initiatives and/or systems solutions.
• Prepare detailed action/project plans, undertaking critical research and analysis, User Acceptance Testing, accurately and clearly defining business requirements, defining procedure and policy, acting as SME where possible and liaising directly with users, suppliers and external regulatory bodies as required.
• Leads and contributes to development, design and execution of a target service and operating model for cash management, considering:
  Target state functionality of cash management platforms and products
  Cash management growth strategy focusing on multinational clients (U.S., Mexico, Canada)
  Realignment opportunities to optimize like-functions between service and operations teams
• Develop comprehensive and in-depth understanding of current transaction banking products & operating model framework with the intention of establishing and documenting detailed future state structure & processes as determined.
  This includes, but is not limited to:
  Providing expert guidance and input into the development of policies and procedures.
  Assisting in the development and execution of comprehensive management metrics that provide MIS to Senior Management.
• Responsible for designing and/or reengineering existing business processes, or tools, and document operational processes to assist in managing operational risks, streamlining processes and reducing overall costs. Create tangible/measurable operational efficiencies through the application of business, financial, and process engineering knowledge.
• Responsible for designing and/or reengineering existing business processes, or tools, and document operational processes to assist in managing operational risks, streamlining processes and reducing overall costs. Create tangible/measurable operational efficiencies through the application of business, financial, and process engineering knowledge.
• reates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management

Required Skills :

• Exposure to regulatory bodies such as Federal Reserve Banks or Canada Deposit Insurance Corporation.
• 3+ experience as a Change Manager or PM
• 3+ Years' experience as a Business Analyst
• Prior management experience in TRANSACTION Products with solid understanding of Corporate/Commercial Deposits and back office operational processes/interfaces and risk management techniques
• Proficiency in business analysis tools and methodologies (Viso/Power BI/Power Point)
• Superior technical knowledge in MS Office tools and process management software
• Strong communications and influencing skills
• Excellent negotiation and interpersonal skills. Good oral and written communication skills Solid process/procedural documentation skills
• Ability to work independently and manage multiple priorities in a dynamic environment
• Bachelor's degree in Finance, Accounting, Business Administration, or related field.

Preferred Skills :

• Certification in business analysis (e.g., CBAP, CCBA) is a plus.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.