Change Manager at US Tech Solutions

Title: Change Manager
Duration: 6+ months (possible Extension or FTE)

Location: New York, NY 10281 (2-3 days in office)

Candidate Requirements/Must Have Skills:

• 5+ years a Change Manager
• Practical knowledge and 7 to 10 years of management experience in Payment Processing with solid understanding of Payment Products (Wires, ACH) and back office operational processes/interfaces and risk management techniques
• Superior technical knowledge in MS Office tools and process management software

Nice-To-Have Skills:

• Proficiency in business analysis tools and methodologies. Certification in business analysis (e.g., CBAP, CCBA) is a plus.

Story Behind the Need                    

• Business group: GWO US Operations Management which is currently overseeing a large scale change to their payment processes/

• Project: Contributes to the overall success of Global Operations by ensuring plans and initiatives are executed and delivered in support of business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Candidate Value Proposition

The successful candidate will have the opportunity to work on a high visibility to project, working closely with multiple Scotia departments.

Typical Day in Role

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Manage and resolve complex, multi-faceted projects and system implementations to meet the cross-geographical strategic payments processing needs of Global Operations and the various business lines by applying financial and technological knowledge to the introduction of new procedures, business initiatives and/or systems solutions.
• This includes, but is not limited to:
• Preparing detailed action/project plans, undertaking critical research and analysis, User Acceptance Testing, accurately and clearly defining business requirements, defining procedure and policy, acting as SME where possible and liaising directly with users, suppliers and external regulatory bodies as required.
• Leads and contributes to development, design and execution of a target service and operating model for payments processing, considering:
• Target state functionality of payment engine platform and payment products
• Concurrent bank-wide initiatives dependent on payment engine optimization and processing
• Realignment opportunities to optimize like-functions between service and operations teams
• Develop comprehensive and in-depth understanding of current payment products & operating model framework with the intention of establishing and documenting detailed future state structure & processes as determined.
• This includes, but is not limited to:
• Providing expert guidance and input into the development of policies and procedures.
• Assisting in the development and execution of comprehensive management metrics that provide MIS to Senior Management.
• Responsible for designing and/or reengineering existing business processes, or tools, and document operational processes to assist in managing operational risks, streamlining processes and reducing overall costs. Create tangible/measurable operational efficiencies through the application of business, financial, and process engineering knowledge.
• Demonstrate a high level of professional service and effective communication within cross-functional internal and external parties to meet and deliver milestones on-time and/or ahead of schedule.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Soft Skills:

• Strong communications and influencing skills
• Excellent negotiation and interpersonal skills. Good oral and written communication skills Solid process/procedural documentation skills.
• Strong project management principles and practices.
• Ability to work independently and manage multiple priorities in a dynamic environment.

Best vs Average: The ideal candidate would have experience working with Payment Processing and Payment Products

Degrees or certifications:

• Bachelor’s degree in related field