Change of Occupancy Maintenance (COM) Manager (Island Palm Communities) - WinnCompanies

Responsibilities

• Scope, scheduling and coordination of COM work (Internal and Contracted): Ensure scope and tasks required are identified for COM including accurate estimations of time and cost to complete repairs. Utilize the YARDI database to manage COM process.
• Quality Control Activities and Subcontractor verification: Perform Quality Control checks throughout the COM process for technician and subcontracted work to ensure time and quality expectations are met.
• Oversee COM operations: Ensure the that all Winn Military Housing Services(WMHS), Lendlease and Military Partner policies, procedures, standards and reporting requirements are and effectively communicated to employees, adhered to and properly implemented and delivered accurately, timely. Communicate daily with Maintenance department managers (Service, Dispatch, Warehouse) to ensure appropriate goals and targets are met for COMs. Ensure consistent and accurate communication between maintenance department and community/leasing offices.
• Responsible for meeting outlined budgetary requirements and forecasting volume and cost overages. Responsible for ensuring vacant houses are turned over in an expeditious manner in order to avoid the loss of any rental income.
• Personnel Management: Participate in hire, termination, performance management and progressive discipline in coordination with DOM and HR. Train, coach and mentor team members. Schedule and adjust technician's daily work load. Assist in coordination of technician training, truck stock inventories, and employees
• Employee & Site Safety/Environmental: Participate in site safety and environmental programs, coordinating with regional Lendlease safety and environmental managers on immediate concerns and opportunities for improvement. Educate, monitor and coach team members about safety and environmental requirements and standards.
• Reporting: Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Makes recommendations for solutions and ensures solutions are implemented by appropriate staff.
• May be responsible for duties of COM Coordinators, Other Department Managers, Resource Manager and Field Supervisors in their absence or as required.

Requirements

• High School diploma or GED required
• Minimum 3 - 5 years' previous work-related experience
• Minimum 1 - 3 years' supervisory experience
• Experience with computer systems, including web-based applications and some Microsoft Office applications including Outlook, Word, Excel, PowerPoint or Access
• Ability to communicate clearly and effectively in writing with internal and external customers.
• Ability to comprehend and communicate complex verbal information in English to organizational staff, clients, families and external customers
• Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy

Preferred Qualifications

• Associate's degree or vocational or technical training

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