Channel Operations Leader - NCR VOYIX

About NCR VOYIX


NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.




Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.




Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.




Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.




Titel: Channel Operations Leader


Location: Georgia Virtual




Job Description:




As the Manager of Sales Operations/Support, you will play a pivotal role in our leadership team, reporting directly to the VP, Channel Partnerships at NCR Voyix. This role is crafted for a visionary and strategic leader capable of overseeing our Sales Operations, Business Operations, Sales Enablement, & Training. As a key leader on the sales team, you will drive operational excellence, ensuring our teams are streamlined, effective, and fully aligned with our strategic objectives. Your leadership will be instrumental in fostering a culture of high performance and efficiency, paving the way for NCR Voyix’s continued growth and success.






Key Responsibilities:





+ Develop and implement strategic plans with channel leaders for channel operations to promote scalability and efficiency. Ensure alignment with the company’s overall strategy and objectives.


+ Oversee the day-to-day channel operations, ensuring that the business runs smoothly and efficiently. Identify opportunities for process improvements and implement solutions to enhance productivity and reduce costs.


+ Spearhead the operational cadence of the channel business unit, including the preparation of regular business reviews with the CAMs and channel partners to ensure key stakeholders are aligned and informed on our progress and challenges.


+ Collaborate with other leaders and departments to ensure operational coherence and foster interdepartmental synergy..


+ Work closely with Product and Product Marketing teams to refine channel sales enablement materials and channel sales training programs, ensuring our channel sales strategies align with product offerings and market positioning.


+ Assess and refine key channel business metrics, leveraging data to gain insights and inform strategic decisions. Analytical prowess will help optimize operations and drive sales growth.


+ Work with cross functional teams within the Restaurant Operations teams (Sales Operations, Business


+ Operations, Sales Enablement, and Training Teams) to utilize tools and resources for the channel community to promote continuous improvement.


+ Continuously seek and implement improvements in our operational processes to enhance efficiency, reduce costs, and support scalable growth.


+ Provide leadership, coaching, and professional development to direct reports.


+ Remove barriers and identify opportunities for continuous improvement.


+ Deliver communications to the team and channel partner community.


+ Work with CAMs and Channel leadership to address and resolve concerns, and make operational adjustments as needed.


+ Analyze workload and scheduling for direct reports.


+ Identify and analyze data for themes, trends, and cause identification.


+ Show passion and commitment to diversity and inclusion, including inviting diverse perspectives, encouraging an inclusive work environment and supporting workforce diversity





Qualifications





+ Bachelor’s degree in Business, Marketing, or a related field.


+ Minimum of 5 years of experience in channel management or a related role.


+ Proven ability to drive sales through partnership networks.




+ Experience in the SaaS or digital commerce industry.


+ Relevant sales or partnership management certifications.


+ Experience utilizing partners, channels, and alliances to sell more successfully and overachieve your quota.



Offers of employment are conditional upon passage of screening criteria applicable to the job




EEO Statement


Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.




Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes




“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”





Help us run the world's top brands.




At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.




We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.